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Migration from Plesk fail

rahnev
I try to migrate some account from Parallels PPA 11.5 to cPanel 66. Running transfer tool shows the following errors: [SPOILER="View">
Starting "TRANSFER" for "Account" "XXXXXXXX". Copy Destination: /var/home Remote server type: "plesk". Initiating process to package the account over SSH (Secure Shell) connection " Packaging the account with the command: /scripts/pkgacct.server.com p42402809 '' --split --compressed --mysql 5.6 --allow-multiple " ERROR: Unknown option: compressed ERROR: Unknown option: mysql Fetching psa userid using v5 method v5 PSA UID: 739 PSA UID: 739 pXa DNS is domain.com logfile is: /home/cpmove-XXXXXXXX-1504182512.log Done Copying password...Done readdir() attempted on invalid dirhandle MAILNAMES at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 2005. closedir() attempted on invalid dirhandle MAILNAMES at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 2007. Done pXa Copying mailman lists and archives...Done pXa Copying DNS zones... + alias.com + domain.com Done pXa Copying SSL certificates and keys...Done pXa Grabbing mysql dbs...The database list contains: Done pXa Copying PostgreSQL databases... Done pXa Grabbing PostgreSQL privileges...Done pXa Copying Horde databases......Done pXa Copying statistics...Done pXa Copying alias domains... + alias.com Done pXa Copying home directory...Use of uninitialized value $primary_docroot in concatenation (.) or string at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3245. Use of uninitialized value $primary_docroot in concatenation (.) or string at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3246. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Use of uninitialized value $src in -e at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 3287. Done pXa Copying ProFTPd data...Done pXa Copying subdomains... Done pXa Copying parked domains... Done pXa Copying addon domains... Done Creating cpuser file...Done pXa Copying mail quota...Done pXa Copying quota data...Done pXa Creating archive................................................................................... ................................................................................ ................................................................................ ................................................................................ ................................................................................ tar process 24617 exited with status 13: File cpmove-XXXXXXXX/homedir/public_html/usr/pgsql-9.0/share/postgresql-9.0-libs.conf was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/apskeyhandler was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/mail_kav8_restore was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/gl_dbcleaner was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/plesk-9.0/mailsrv_entities_dump was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/nagios/plugins/check_ide_smart was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/lib64/nagios/plugins/check_icmp was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/pgsql-9.1/share/postgresql-9.1-libs.conf was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/bin/staprun was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/bin/sudo was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/libexec/mc/cons.saver was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/libexec/utempter/utempter was not copied because it was unreadableable File cpmove-XXXXXXXX/homedir/public_html/usr/share/dbus-1/services/org.selinux.Restorecond.service was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/share/doc/awstats-7.1.1/classes was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/share/doc/awstats-7.1.1/README.TXT was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/share/pop3d.pem was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/bin/yum_install was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/tasks was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/logs was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/rsessions/2016032918294112 was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/PMM/rsessions/20160331174517257 was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/log/mail_traffic_pendings.dat was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/log/maillog.processed.7.gz was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/certificates/cert-hWPbJ6 was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/certificates/cert-q7TMVb was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/cache was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/sso.idp.pem was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/apspackages/deed5f2d-f2ce-44fc-b466-43ffae9c5652.zip was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/httpd_restart was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/var/sso.sp.pem was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/etc/httpsd.pem was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/etc/selinux_policy_upgrade_trigger was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sessions was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/bin/pci_compliance_resolver was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/bin/send-error-report was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/logs was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/httpsd.pem was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/httpsd.pem.sav was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/rootchain.pem.sav was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/rootchain.pem was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/conf/agent was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/serverconf was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/mysqldump.sh was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/crontabmng was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/sappmng was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/apache-config was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/admin/sbin/php_handlers_control was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/handlers/spool was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/psa/handlers/hooks/autoresponder was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/sb/logs/sites was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/sb/config was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/log was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/checkServiceNode/ppa_echo.py was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/checkServiceNode/ppa_client.py was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/lib/ppa_ipaddress/reconfPostfix.py was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/dns_restart_interval was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/check_service_node was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/ppa/bin/services_on_node was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/pem/var/cores was not copied because it was unreadable File cpmove-XXXXXXXX/homedir/public_html/usr/local/pem/etc/keys was not copied because it was unreadable Filesys::POSIX::ReducedPrivileges::Directory::__ANON__() called at /tmp/.perl-ppk-eJdilU/lib/Try/Tiny.pm line 81 eval {...} called at /tmp/.perl-ppk-eJdilU/lib/Try/Tiny.pm line 72 Try::Tiny::try('CODE(0xc5f5410)', 'Try::Tiny::Catch=REF(0xc649348)') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/ReducedPrivileges/Directory.pm line 59 Filesys::POSIX::ReducedPrivileges::Directory::_sync_member('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0xc6b0c20)', 'db_manager.properties') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Real/Directory.pm line 86 Filesys::POSIX::Real::Directory::get('Filesys::POSIX::ReducedPrivileges::Directory=HASH(0xc6b0c20)', 'db_manager.properties') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Userland/Find.pm line 166 Filesys::POSIX::Userland::Find::find('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'CODE(0x328e2c0)', 'HASH(0x34adae0)', 'cpmove-XXXXXXXX') called at /tmp/.perl-ppk-eJdilU/lib/Filesys/POSIX/Userland/Tar.pm line 264 Filesys::POSIX::Userland::Tar::tar('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'Filesys::POSIX::IO::Handle=REF(0x2a8d1a8)', 'HASH(0x34adae0)', 'cpmove-XXXXXXXX') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 155 Cpanel::Pkgacct::Archive::write_tar_to_handle('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'GLOB(0x34ab4f0)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 180 Cpanel::Pkgacct::Archive::__ANON__('GLOB(0x34ab4f0)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/IO/Tarball.pm line 92 Cpanel::IO::Tarball::new('Cpanel::IO::Tarball', 'tar_writer', 'CODE(0x3425ed8)', 'logger', 'Cpanel::Pkgacct::Logger=HASH(0x341ca18)') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive/Writer.pm line 108 Cpanel::Pkgacct::Archive::Writer::write_single_tarball('Cpanel::Pkgacct::Archive::Writer=HASH(0x346d9d0)', '/home/cpmove-XXXXXXXX.tar.gz') called at /tmp/.perl-ppk-eJdilU/lib/Cpanel/Pkgacct/Archive.pm line 192 Cpanel::Pkgacct::Archive::write_to_disk('Cpanel::Pkgacct::Archive=HASH(0x3427108)', 'split', 0, 'dest', '/home/cpmove-XXXXXXXX.tar.gz', 'timer', 'Cpanel::Event::Timer=HASH(0x3425ea8)') called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 365 Script::Pkgacct::pXa::create_cpmove_archive('Script::Pkgacct::pXa=HASH(0x2527f70)') called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 257 Script::Pkgacct::pXa::script() called at /tmp/.perl-ppk-eJdilU/scripts/main.pl line 49
Why it needs to copy other files than docroot, for example plesk specific files? * "was not copied because it was unreadable" are more than these in log file. I just deleted most of them from output. Do I need some specific actions to be done?

Comments

1 comment

Date Votes
  • cPanelMichael
    Hi @rahnev, My initial thought is that this could relate to symbolic links existing under the account on the Plesk server. Could you open a support ticket using the link in my signature so we can take a closer look? We have a dedicated team of Migration Specialists available to help investigate these types of issues. Thank you.
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