Cannot delete domain DNS after Package termination

hehehuhu

• September 04, 2017 09:28

Hy guys! I've a bit of problem whit my WHMCS system. When I terminate a hosting package in WHMCS (whit the "Terminate" button), the system say: " Module Command Error An unknown error occurred " The termination process fully occured, but the domain DNS doesn't deleted after this "termiante" process. For few minutes, I see the account () in the "List Accounts" menu in WHM, and I see the account in the "Terminate Accounts" menu in WHM. After few minutes, I can't see the account in this sections, but the DNS is available in the "Edit DNS Zone" menu. Do you know anysolution for this problem? Why the DNS cannot deleting, when I click "Terminate" button?

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  24x7server

  • September 05, 2017 05:28

  Hi, If you see a module error it means that the account with which you have intergrated your WHMCS with your cPanel has restricted previledges. Check what user you are integrated with and then assign full previledges or appropriate previledges to that user..

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  hehehuhu

  • September 05, 2017 06:17

  Hello! Thanks, I found "cPanel Extended Center" at my "addons", and the "Module Settings" option at the "Edit products" cannot load. So I write to ModulesGarden about the problem whit their addon!

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  cPanelMichael

  • September 05, 2017 20:07

  Hello, Note that you can also reach out to the support forums for WHMCS at: WHMCS Community Forums Thank you.

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