Backup restore page is loading forever

Surta

• September 05, 2017 23:06

Backup restore page is loading forever. It is never finished. At this link, it doesn't even respond to browser All others open normally Page link:

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  24x7server

  • September 06, 2017 05:19

  Hi, Can you check what you see in the cPanel error logs when you browse the restore page. Execute the below command and then browse the restore page again. # tail -f /usr/local/cpanel/logs/error_logs

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  cPanelMichael

  • September 06, 2017 17:32

  Hello, Could you let us know of any specific output to /usr/local/cpanel/logs/error_log when this happens? Please also run the following command to verify if the issue persists:
  mv /var/cpanel/caches/_generated_command_files{,.backup}
  Thank you.

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  Surta

  • September 07, 2017 07:18

  Thanks 24x7server and cPanelMichael for the answers Following the /usr/local/cpanel/logs/error_log file:
  [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-1//homedir [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-2//homedir [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-3//homedir ... [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-14//homedir [2017-09-06 17:13:31 -0300] warn [whostmgr5] Unable to read /backup-storage/2017-09-05/accounts/USER-14/backup_meta_data at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 169. Cpanel::Backup::BackupSetUtil::get_hash_from_meta_file(__CPANEL_HIDDEN__...) called at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 124 Cpanel::Backup::BackupSetUtil::read_date_from_meta_file("/backup-storage/2017-09-05/accounts/USER-14") called at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 106 Cpanel::Backup::BackupSetUtil::get_incremental_backup_date_for_user("/backup-storage/2017-09-05/accounts/USER-14", undef) called at /usr/local/cpanel/Cpanel/Backup/BackupSetUtil.pm line 24 Cpanel::Backup::BackupSetUtil::is_restore_point_directory_incremental("/backup-storage/2017-09-05/accounts/USER-14") called at /usr/local/cpanel/Cpanel/Backup/BackupSet.pm line 212 Cpanel::Backup::BackupSet::_get_accounts_in_backup_directory("/backup-storage/2017-09-05") called at /usr/local/cpanel/Cpanel/Backup/BackupSet.pm line 47 Cpanel::Backup::BackupSet::backup_set_list() called at whostmgr/bin/whostmgr5.pl line 1261 main::restoremenu() called at whostmgr/bin/whostmgr5.pl line 234
  Its seems stops here... But on another registry on log it continues after that "Unable to read" warn and presents this another error too:
  ..... [2017-09-06 18:02:21 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-15//homedir [2017-09-06 17:13:31 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-16//homedir ..... [2017-09-06 18:02:21 -0300] info [whostmgr5] looking for /backup-storage/2017-08-17/accounts/USER-26//homedir [2017-09-06 18:05:15 -0300] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. [2017-09-06 18:08:14 -0300] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. [2017-09-06 18:12:14 -0300] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532.
  Best Regards

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  cPanelMichael

  • September 07, 2017 16:43

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

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