Website keeps redirecting to suspended page

iso99

• September 06, 2017 23:11

One of my websites keep on redirecting to the suspended page.. I did all of the following: * Clear browser history and cookies * Flush DNS * Suspend and unsuspend * Checked .htaccess * Checked account_suspensions.conf * Checked cpanel/users/ file * Checked DNS via dig * Checked DNS servers Still keeps on redirecting from time to time. What did I miss? Now doing: * Apache restart * DNS servers syncing and restart (TO DO) UPDATE: APACHE RESTART Fixed it.

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  cPanelMichael

  • September 07, 2017 14:08

  Hello, I'm glad to see the issue is now solved. Do you use any CDN services such as CloudFlare that could be leading to the cached suspension page in a browser? Thank you.

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  iso99

  • September 08, 2017 02:05

  No CDN services and I'm also unsure what somehow caused this.

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  cPanelMichael

  • September 11, 2017 17:08

  Hello, It's possible the issue related to a blank entry in the /etc/apache2/conf.d/includes/account_suspensions.conf file. Removing and regenerating this file should solve the issue:
  mv /etc/apache2/conf.d/includes/account_suspensions.conf /etc/apache2/conf.d/includes/account_suspensions.conf.backup1 /usr/local/cpanel/scripts/generate_account_suspension_include --update
  Thank you.

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