Missing cpanel accounts on WHM

Babalola Oladapo

• September 07, 2017 10:50

Hello, After a server upgrade, i can't seem to find some accounts on my WHM list accounts. Trying to create a new account, i get 'Account Creation Status: failed A database owner with the name failed' Can anyone help? Thanks

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  cPanelMichael

  • September 07, 2017 16:22

  Hello, Could you let us know of any output to /usr/local/cpanel/logs/error_log when accessing the "List Accounts" option in Web Host Manager, and when attempting to create a new account? Thank you.

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  Babalola Oladapo

  • September 07, 2017 16:32

  Hello, Could you let us know of any output to /usr/local/cpanel/logs/error_log when accessing the "List Accounts" option in Web Host Manager, and when attempting to create a new account? Thank you.

  
  I don't know how to use SSH, will you be able to assist me?

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  cPanelMichael

  • September 07, 2017 16:46

  Hello, Your access level is listed as "Reseller Owner". Do you have root access to this server, or do you purchase reseller hosting from a hosting provider? If you do not have root access, please report this issue to your web hosting provider so they can take a closer look. Thank you.

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  Babalola Oladapo

  • September 07, 2017 16:50

  Hello, Your access level is listed as "Reseller Owner". Do you have root access to this server, or do you purchase reseller hosting from a hosting provider? If you do not have root access, please report this issue to your web hosting provider so they can take a closer look. Thank you.

  
  Yes i have root access to the server. It's my VPS. My hosting provider raised a ticket with cpanel, but i'm yet to get response, their support is not so good.

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  cPanelMichael

  • September 07, 2017 16:58

  My hosting provider raised a ticket with cpanel, but i'm yet to get response, their support is not so good.

  
  Feel free to find out the support ticket number of the ticket they opened with us and we can check the status. Thank you.

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  Babalola Oladapo

  • September 07, 2017 17:31

  Ticket number: 8850053

  Yes i have root access to the server. It's my VPS. My hosting provider raised a ticket with cpanel, but i'm yet to get response, their support is not so good.

  
  

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  cPanelMichael

  • September 07, 2017 17:37

  Ticket number: 8850053

  
  Thanks, I see the support ticket was just opened. I'll monitor this support ticket and update this thread with the outcome once it's solved. Thank you.

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