Softaculous Error in WHM and cPanel

Hello, After updating cPanel to 66's version, we often experiance error in both cPanel and WHM. Now, the Softaculous (open WHM > Plugins > Softaculous Instant Install and cPanel > Softaculous App Installer) not working and just showing blank page in Firefox and 500's Error Code in Google Chrome. I tried to dig into /usr/local/cpanel/logs/error_log and found this error logs below.

[2017-09-09 16:08:44 +0700] warn [whostmgrd] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x2297d28), "subprocess_write_handle", GLOB(0x2287238)) called at cpsrvd.pl line 6487
        cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 6298
        cpanel::cpsrvd::phpHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 5957
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1642
        cpanel::cpsrvd::dodoc(HASH(0x1342900)) called at cpsrvd.pl line 1424
        cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 873
        cpanel::cpsrvd::script() called at cpsrvd.pl line 321

I have tried to update cPanel using /scripts/upcp -force dan then restart the cPanel services but the problem is still happen. I also already install IonCubeLoader using WHM > Software > EasyApache4 > PHP Extensions What should I do now?

baiquni

September 11, 2017 12:11

Hello, I have tried to reinstall the Softaculous using the instructions from Reinstall - Softaculous Wiki but still not working. Anyone can help? Thank you

cPanelMichael

September 12, 2017 15:01

Hello, Have you reported this issue to the Softaculous support team? This seems like something they'd need to fix in their application. Thank you.

October 16, 2017 02:21

Helo, The problem is solved now. I have contacted softaculous support.

Softaculous Error in WHM and cPanel

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