Imap and Exim "appears to be down"

Hi. I'm currently experiencing problems with EXIM and IMAP on my server. Here is my config : - Dedicated server - Centos 7 with pre-installed cPanel I got this server for 8 months and all was fine. But 10 days ago I had to reinstall it. So I did it with same previous config, restored all accounts.... But since I did that, EXIM and IMAP services are not working properly. Here's for example what I got : Service Name imap Service Status failed ? Notification The service "imap" appears to be down. Service Check Method The system failed to connect to this service"s TCP/IP port. Reason TCP Transaction Log: << * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready. >> A001 LOGIN __cpanel__service__auth__imap__aorbigQJddWYjZX0yjLixDX045JMc7sxHBYVqBekvNEbTiChXHzoOMqJ04MLlsLv jizuoEEzpessXi9DX1ulR_ZsVgPizd2H6Oy1a6pXVywvmlI_mLD3tpdD58SHWOrA << * OK Waiting for authentication process to respond.. imap: **

OK Waiting for authentication process to respond.. != A001 OK] : Died
Service Name exim Service Status failed ? Notification The service "exim" appears to be down. Service Check Method The system failed to connect to this service"s TCP/IP port. Reason TCP Transaction Log: << 220-ns3***.ip-149-***2-2**.eu ESMTP Exim 4.89 #1 Tue, 05 Sep 2017 10:18:14 +0200 << 220-We do not authorize the use of this system to transport unsolicited, << 220 and/or bulk e-mail. >> EHLO localhost << 250-ns3***.ip-149-***2-2**.eu Hello localhost [127.0.0.1] << 250-SIZE 52428800 << 250-8BITMIME << 250-PIPELINING << 250-AUTH PLAIN LOGIN << 250-STARTTLS << 250 HELP >> AUTH PLAIN AF9fY3BhbmVsX19zZXJ2aWNlX19hdXRoX19leGltX19vZlJwVU80dlNZVnRNaFpYQ082WTM4ZEMwS2pveHlJQlBPMHhrT0NmSTI4dk5UcEY0SmdKRVR0dnZUVDd3SFdpADZqMG5rc2pmWU1wOFpBTGU2R0htWUdoakNVMHZKYkFsX2d2aTF4bU5uQzE1VkswNlo0bDdJYjJZSEVWVkNEMHc= Timeout while trying to get data from service: Died
This happens 3-4 every day. If anyone got any clue about this problem. Thank you for your help.

cPanelMichael

September 12, 2017 18:00

Hello, It looks like the services are timing out. Could you check to see what the server load when these services fail if this continues to happen? EX:
uptime
Thank you.

apitus

September 12, 2017 20:20

Hi. Here's the load average when it happens several times : Memory Information Used 3.2 GB Available 28.17 GB Installed 31.37 GB Load Information 0.03 0.11 0.19 ------------------------------ Memory Information Used 3.48 GB Available 27.89 GB Installed 31.37 GB Load Information 0.60 0.48 0.38 ------------------------------ Memory Information Used 2.99 GB Available 28.38 GB Installed 31.37 GB Load Information 0.16 0.20 0.27 ------------------------------ Memory Information Used 2.84 GB Available 28.53 GB Installed 31.37 GB Load Information 0.70 0.50 0.39
Thank you for your help.

September 12, 2017 21:14

Hello, The output shows the load average is normal. Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

September 13, 2017 08:35

Done. Thank you for your help.

r7diego

October 28, 2020 19:53

Hello, i'm having the same problem, normal load average, EXIM and IMAP chrashing constantly. Any idea how to solve this ? thanks

Imap and Exim "appears to be down"

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