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Sub domains not working after update

Karl1
Hi, I logged to WHM and there was that notification on the right top corner saying "You need to reboot to finish update". Also had a notification from cpanel/whm with: "The system"s core libraries or services have been updated. reboot the server to ensure the system benefits from these updates." I did it and after that the sub domains are not working at all. When I visit it points to the defaultwebpage.cgi page Please help, as I am with server down :(

Comments

9 comments

Date Votes
  • Karl1
    one other sub domain gives message: Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
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  • Nicholas-MAH
    I know this is a very basic response, however, have you tried to hard reboot your server? You could also do a "dig" to check DNS. Example command to run from SSH: dig +short subdomain.example.com
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  • Karl1
    this is weird. the dig results always was correct showing same IP as the main domain. But I've rebooted it more than once before I created this post.. and it didn't work before. Anyway, it is working now. Thanks (!)
    I know this is a very basic response, however, have you tried to hard reboot your server? You could also do a "dig" to check DNS. Example command to run from SSH: dig +short subdomain.example.com

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  • Nicholas-MAH
    this is weird. the dig results always was correct showing same IP as the main domain. But I've rebooted it more than once before I created this post.. and it didn't work before. Anyway, it is working now. Thanks (!)

    Hey Karl, Good to hear your back online :)
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  • cPanelMichael
    Hello, It's interesting that it was only the subdomains that were not loading. Do you notice any output to /usr/local/apache/logs/error_log at the time you encountered the 503 error code in your browser? Thank you.
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  • Karl1
    Hello, It's interesting that it was only the subdomains that were not loading. Do you notice any output to /usr/local/apache/logs/error_log at the time you encountered the 503 error code in your browser? Thank you.

    Hi, yes, still not solved this, and it happens only with sub domains. I see
    Fri Sep 15 11:59:53.333333 2017] [proxy:error] [pid 2389:tid 140538493785856] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php56/root/usr/var/run/php-fpm/2df5fafdc6287518cff068e54bfc01ee39da4961.sock (*) failed [Fri Sep 15 11:59:53.333426 2017] [proxy_fcgi:error] [pid 2389:tid 140538493785856] [client 37.46.192.18:54848] AH01079: failed to make connection to backend: httpd-UDS
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  • Karl1
    update: services failed (see image) Why such has to happen after the last update!!
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  • Karl1
    Hello cpanel support, Can you help?
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  • cPanelMichael
    Hello, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.
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