Paid for Priority Ticket Support - 6hrs+ still not response!?
Hey,
Can someone at cPanel please get someone to look at my ticket ASAP (ID 8874695). I paid for Priority Support and yet over 6hrs has gone by since my last comment and i still dont have a response. What the hell is going on and why have i paid for Priority if it takes so long for you guys to reply!?
Never had an issue with response times before except for now. Can you refund me my $30 as i dont feel i have been given priority support.
Thanks,
Mike
-
Hello, I've contacted a Manager about your concerns. Please add any additional questions to that ticket. Someone will get to it ASAP. 0 -
Thanks, do you know if the manager you have contacted is on shift? 0 -
Yes, always. I see the ticket is active again. Good luck with this matter. 0 -
Hello @marlowmedia, I apologize for the delays you experienced, it appears the analyst that was originally working on your ticket went off shift in between the time he responded and your next response. We have been experiencing a higher than normal delay in ticket responses due to queue size since late Sunday night. Please note that responses are even more delayed in our complimentary queue than the priority queue and it appears once a new handler got on your ticket it received immediate attention from that point on. It's vital to be responsive to tickets once priority status has been purchased to ensure continuous communication and swift resolution. I will split off your current ticket and continue communication regarding the priority support purchase. Thank you 0
Please sign in to leave a comment.
Comments
4 comments