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AutoSSL Logs

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3 comments

  • cPanelMichael
    Hello, The "whm" subdomain is only automatically enabled on accounts with reseller privileges. You'd need to manually add the "whm" subdomain to an account that's not a reseller if you want to ensure AutoSSL sets up a certificate for it.
    :09:02 PM The queue contains a request for a certificate for "user""s website "mysite.com". The system last polled for this certificate at Sep 23, 2017, 10:07:35 AM UTC. The next poll will be no earlier than Sep 23, 2017, 10:12:35 AM UTC.

    Can you verify if there's still no certificate assigned to this domain name? It looks like the request was processed and it was simply waiting for Comodo to issue the certificate (this can sometimes take up to 24 hours). Thank you.
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  • Nirjonadda
    The "whm" subdomain is only automatically enabled on accounts with reseller privileges. You'd need to manually add the "whm" subdomain to an account that's not a reseller if you want to ensure AutoSSL sets up a certificate for it.

    What does option reseller privileges? How to manually add the "whm" subdomain to an account? How to enable/disable Is SNI Required?
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  • cPanelMichael
    What does option reseller privileges? How to manually add the "whm" subdomain to an account? How to enable/disable Is SNI Required?

    You can add "whm" as a subdomain using the "Subdomains" option in cPanel: Subdomains - Version 66 Documentation - cPanel Documentation If you want to enable WHM access to an account by making it a reseller, you can review the documentation at: Reseller Center - Documentation - cPanel Documentation SNI is required if the account is assigned a shared IP address. This is normal, and shouldn't lead to any problems. Thank you.
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