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License error with valid license

Peterwall
Server OS: CentOS 7 Both my IP and Hostname are valid. Hello! So i seem to be having an error with my license or connection to cpanel. So i followed the trouble shooting page and executed: /usr/local/cpanel/cpkeyclt: [HTML]Error message: The cPanel license server said that your hostname is invalid. For more information visit: http://www.cpanel.net/lic.html The exact message was: This machine does not qualify for a virtual/vps license. A full license is required for this machine. (145.239.130.100)![/HTML] And then when i tried executing host auth.cpanel.net" i didnt get any connection at all.

Comments

5 comments

Date Votes
  • cPanelMichael
    The exact message was: This machine does not qualify for a virtual/vps license. A full license is required for this machine.

    Hello, It looks like a VPS license was purchased for this server, but the cPanel software is detecting a dedicated server. Can you verify this is a VPS, and if so, let us know the output from the command referenced below? EX:
    cat /var/cpanel/envtype
    Thank you.
    0
  • Peterwall
    I'm dumb.. Searched around on how to cancel a license but didn't find anything. So last question, how du you cancel a license?
    0
  • cPanelMichael
    Hello, Our Customer Service Department can assist you with this. You can contact them via email (cs@cpanel.net) or at following contact page: About Us | cPanel, Inc. Thank you.
    0
  • Travis Antrobus
    Hello, It looks like a VPS license was purchased for this server, but the cPanel software is detecting a dedicated server. Can you verify this is a VPS, and if so, let us know the output from the command referenced below? EX:
    cat /var/cpanel/envtype
    Thank you.

    I am having the same issue too on my server, I need some help on this please, i ran the cat /var/cpanel/envtype - and my output is [root@CP01 ~]# cat /var/cpanel/envtype lxc[root@CP01 ~]#
    0
  • cPanelMichael
    Hello @Travis Antrobus, Our Customer Service Department is available to assist with license-related issues. You can reach them via email (cs@cpanel.net) or at following contact page: About Us | cPanel, Inc. Thank you.
    0

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