ftp connection issue

fullfatdesigns

• September 28, 2017 03:52

Hi I have someone who has connected in the past to our server (about 2 months ago) which is now having an issue connecting. At the moment, we can only see that his router has changed to a google wifi, but everything else is the same. The following error is from Filezilla; Status: Resolving address of XXXXXXXXXX Status: Connecting to XX.XX.XX.XX:XX... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PORT 192,168,86,XX,XXX,XXX Response: 500 I won't open a connection to 192.168.XX.XX (only to XX.XXX.XXX.XX) Command: PASV Response: 227 Entering Passive Mode (XX,XX,XX,XX,XX,XX) Command: MLSD Error: The data connection could not be established: ECONNREFUSED - Connection refused by server The connection is set to active, but it looks like it switching to passive in the error above. We usually have no issue connecting via an active connection, so not sure what to do? Do I need to change something to get it to work? Wayne

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  cPanelMichael

  • September 28, 2017 14:54

  Hello, The following document is useful for ensuring passive FTP is properly configured: How to Enable FTP Passive Mode - cPanel Knowledge Base - cPanel Documentation You may also find the following thread helpful if you are using CSF: SOLVED - passive mode on pure-ftp + configserver Thank you.

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  fullfatdesigns

  • September 28, 2017 15:19

  Thanks for your reply. It looks like I need to follow those instructions and enable passive mode.

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