can't receive or send emails

toffe

• October 03, 2017 14:12

I"m using ovh-hosting, I can only send emails successfully to few emailaddresses, I cannot recieve emails at all, they end up on the old server. Then again, when I"m trying to send a email to a hotmail addres I"m recieving this: Mail delivery failed: returning message to sender Is there a problem with the DNS?

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  SB-Nick

  • October 03, 2017 19:44

  Hello, Probably, yes. Make sure the MX record for the domain is poiting to your new server.

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  toffe

  • October 03, 2017 19:47

  Hello, Probably, yes. Make sure the MX record for the domain is poiting to your new server.

  
  It is pointning like this: "domain.fi mx 0 domain.fi"

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  cPanelMichael

  • October 03, 2017 20:16

  I cannot recieve emails at all, they end up on the old server.

  
  Hello, You can use a website such as mxtoolbox.com to verify your domain name's MX records are pointing to the correct server. Let us know what you find. Thank you.

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  toffe

  • October 03, 2017 20:18

  Hello, You can use a website such as mxtoolbox.com to verify your domain name's MX records are pointing to the correct server. Let us know what you find. Thank you.

  
  Hi Michael, The MX records are pointing to my server ip (the new server).

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  toffe

  • October 03, 2017 20:57

  I changed the dns on the old host to point to the new one. Now I can recieve emails. But I still cannot send emails to hotmail. MXtoolbox: Reverse DNS does not match SMTP Banner Warning - Does not support TLS. 15.241 seconds - Not good! on Transaction Time

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  sktest123

  • October 04, 2017 05:01

  Make sure your ip reputation, check the mxtoolbox blacklist, check the rdns, ip should point back to domain.fi. The above is a warning means the smtp banner and rdns mismatch. Telnet domain.fi 25 will provide more

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  HostingH

  • October 04, 2017 05:35

  hotmail

  
  If you are only having problem with hotmail, then its seems hotmail has banned your server IP and that result you will not see in mxtoolbox. You can directly contact their support to delist the IP. Make sure that there is no any spamming activity going from your server :)

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  toffe

  • October 04, 2017 15:11

  To fix these: Reverse DNS does not match SMTP Banner Warning - Does not support TLS. 15.241 seconds - Not good! on Transaction Time Do I need to add an ptr record to my dns? Reverse.dns in PTR domain.ip?

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  cPanelMichael

  • October 04, 2017 18:48

  Hello, That warning does not require a resolution as it should not prevent your email from reaching a remote mail server. However, you should ensure the new server follows the guidelines we document at: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.

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