Webmail loading issue

Rehan_1990

• October 05, 2017 02:47

Hi, I am facing issue in webmail with all accounts under my server. Webmail interface takes too much time to open and sometime gives unknown error "could not connect to localhost" while loading. Restarting dovecot service solve the problem temporarily. After sometime, webmail delivers same problem. Thanks.

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  cPanelMichael

  • October 05, 2017 16:57

  Hello, Do you notice any output to /var/log/maillog or /usr/local/cpanel/logs/error_log when this happens? Is the system load higher than normal when encountering this issue? Thank you.

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  Rehan_1990

  • October 06, 2017 11:00

  Hello, Do you notice any output to /var/log/maillog or /usr/local/cpanel/logs/error_log when this happens? Is the system load higher than normal when encountering this issue? Thank you.

  
  Hi, There is nothing unusual in log files and server load when this problem occurs. Thanks.

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  cPanelMichael

  • October 06, 2017 16:47

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. Thank you.

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  Rehan_1990

  • October 11, 2017 04:46

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. Thank you.

  
  Hi, Thanks for your response. My issue has been fixed by increasing IMAP connection limit by doing following steps Login to WHM service configuration >> mailserver configuration >> Maximum Number of Mail Processes

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  cPanelMichael

  • October 11, 2017 11:49

  Hello, I'm glad to see the issue is now solved. Thank you for updating us with the outcome.

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