Sin acceso a cPanel

pateze

• October 06, 2017 01:58

Hola! Hace aproximadamente unas 6 horas, un cliente me abre un ticket diciendo que no le cargaba el website y CPanel. Y era as", no cargaban ambos e inclusive tampoco WHM. Me contacto con el personal que me provee el servidor y me informan que el VPS se "hab"a apagado!, algo definitivamente raro porque es un servicio en producci"n y no hab"a ning"n mantenimiento programado. En los "ltimos meses, "ste proveedor ha bajado notablemente su reputaci"n, causados por errores tontos de un personal sin experiencia y por pol"ticas de seguridad absurdas de la empresa, por lo que tengo decidido migrar a otro una vez solucionado "ste problema. Lamentablemente no tengo acceso SSH, ya que lo deshabilit" porque no lo usaba nunca y no quer"a exponerme a riesgos. Cuando logro acceder a la terminal, enciendo el VPS y trato de ingresar mis credenciales, pero... error! Sin acceso! Tampoco tengo acceso por la interfaz web de WHM, ya que las p"ginas no cargan. Algo pas" pero no puedo saber todav"a qu". Mi consulta ser"a: si cambio la contrase"a root de centos, no me generar" conflicto con CPanel? ------------------------------------ Hello! About 6 hours ago, a customer opened a ticket saying that he was not loading the website and CPanel. And so, they did not carry both and even WHM. I contacted the staff who provided the server and informed me that the VPS had gone off !, something definitely weird because it is a production service and there was no scheduled maintenance. In recent months, this vendor has significantly reduced its reputation, caused by silly mistakes of an inexperienced staff and by absurd security policies of the company, so I have decided to migrate to another once solved this problem. Unfortunately I do not have SSH access, since I disabled it because I never used it and I did not want to expose myself to risks. When I get access to the terminal, I turn on the VPS and try to enter my credentials, but ... error! No access! I also do not have access to the WHM web interface, since the pages do not load. Something happened but I still can not know what. My query would be: if I change the centos root password, it will not generate conflict with CPanel?

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  cPanelMichael

  • October 06, 2017 14:26

  My query would be: if I change the centos root password, it will not generate conflict with CPanel?

  
  Hello, You can change the root password via the command line if necessary. It will update the password the same way as if you changed it through Web Host Manager. Thank you. Translation: Hola, Puede cambiar la contrase"a de root a trav"s de la l"nea de comandos si es necesario. Actualizar" la contrase"a de la misma manera que si la cambi" a trav"s de Web Host Manager. Gracias.

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  pateze

  • October 09, 2017 15:27

  Thank you. Problem solved!

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  cPanelMichael

  • October 09, 2017 15:38

  Hello, I'm happy to see the issue is now solved. Thank you for updating us with the outcome. Translation: Hola, Estoy feliz de ver que el problema ya est" resuelto. Gracias por actualizarnos con el resultado.

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