dns records not updating

ndhosting

• October 11, 2017 07:45

Hi all, I have update the dns zone and none of the changes are working normally this is instant when say adding a new a record. ive restarted dns and the server still the same. tried the same details on another domain on a different server and updated instantly. any ideas ? Thanks

• 

  cPanelMichael

  • October 11, 2017 12:57

  Hello, Have you verified the domain name uses the correct name servers? If not, intodns.com is a useful utility to ensure the name servers associated with the domain name are correctly configured. If there are no issues with the name servers, can you reproduce the issue with any other domain names on this cPanel server? How did you edit the DNS zone? Thank you.

  0
• 

  ndhosting

  • October 11, 2017 14:21

  not checked other domains i used edit dns in whm like i always do. nameservers are correct.

  0
• 

  cPanelMichael

  • October 11, 2017 14:40

  Hello, Can you verify if editing the zone again (e.g. add a new "A" record then remove it) fixes the issue? Are you using a DNS cluster? Thank you.

  0
• 

  ndhosting

  • October 11, 2017 15:02

  Hi tried another domain same thing. adding other records seems to store them. no dns cluster. not seen this before.

  0
• 

  cPanelMichael

  • October 11, 2017 15:21

  Hello, Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. Thank you.

  -1

Please sign in to leave a comment.