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https version of site time out

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7 comments

  • HostingH
    Please make sure that SSL is properly installed on your site. If you are using free ssl then check logs for the same in WHM.
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  • Ravi Kumar ch
    hi, thanks for the reply. I am not using free ssl. i have purchased certificate from comodo and inserted the certificate in the Install SSL on domain option. I confirm that ssl is properly installed. My understanding is that if there was error in install, it can show ssl error but not totally time out!
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  • cPWilliamL
    Hi @Ravi Kumar ch, I believe this may be related to a recent case(CPANEL-16464). Could you please try updating `ea-apache24-config-runtime'?
    # yum update ea-apache24-config-runtime
    Apache should automatically be rebuilt and restarted once updated. Please report back if you continue to face issues. As well, opening a ticket will allow us to check the issue directly. Thanks,
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  • HostingH
    Check ssl status using url : SSL Checker - SSL Certificate Verify . 443 is by default enabled/opened in Cpanel server. Try with another ISP or Telnet port 80/443 from your desk.
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  • isaacl
    @cPWilliamL - I'm seeing a similar issue, but I'm still on EA3, any fix for this?
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  • cPWilliamL
    @isaacl, the case I mentioned should only effect EA4. I would recommend opening a new thread and verifying some basics like the port being accessible and Apache listening on 443. There are a few issues that could result in a timeout over SSL.
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  • isaacl
    Thanks, having it on multiple servers since the cPanel 68 release, will open a ticket with support.
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