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The mail server detected your message as spam

Comments

12 comments

  • Benjamin D.
    Moreover, I have executed this bash command: exigrep ***@***.com /var/log/exim_mainlog (where ***@***.com is the sender address which gets our bounces) I can see emails not listed in WHM > MAIL DELIVERY REPORTS and god, this is confusing, see this:
    +++ 1e4BVU-0005Rg-CQ has not completed +++ 2017-10-16 15:57:00 1e4BVU-0005Rg-CQ H=(Srvpra-****.****.com) [216.***.***.***]:34463 Warning: "SpamAssassin as **** detected message as NOT spam (4.1)" 2017-10-16 15:57:00 1e4BVU-0005Rg-CQ H=(Srvpra-****.****.com) [216.***.***.***]:34463 Warning: Message has been scanned: no virus or other harmful content was found 2017-10-16 15:57:00 1e4BVU-0005Rg-CQ H=(Srvpra-****.****.com) [216.***.***.***]:34463 X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 CV=no F=<****@****.ca> rejected after DATA: "The mail server detected your message as spam and has prevented delivery (40)."
    (the only thing I edited out are the stars **** to hide other server's IP, email address and hostname, all the rest is literally what is written from the bash command aforementioned) 1) ... Now, why is this log telling me that SpamAssassin running on the cPanel user detected this message as NOT spam and then immediately after that, it says that email got rejected after DATA because it detected it as spam. WHAT THE F?! 2) From that bash command, I now see the bounces and not what was on the screenshot from the OP, but man, this is even more confusing: Why is the WHM > MAIL DELIVERY REPORTS not showing all the emails including those bounces? I want to see when emails get bounced, I want to know why, get the spam score, the reason, something, now WHM is kind of hiding what's happening from me! How do I set WHM > MAIL DELIVERY REPORTS to list EVERYTHING (rejects, warnings, spam, etc...) like it was before the 66.0 upgrade? 3) When it reads Warning: "SpamAssassin as **** detected message as NOT spam (4.1)", is that "(4.1)" the spam score?
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  • Benjamin D.
    After 2 days NOBODY can help on this?
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  • Benjamin D.
    Before upgrading to v66.0 under WHM > Mail Delivery Reports I could see every single email and it was relevant, I could see: spam, rejected email, bounced email, good email. Now I only see some of the email, while many of them are not listed at all. The problem is the BOUNCED email is not listed, so when clients contact me I do not see anything relevant in there anymore, most of the time there's no spam score also. This is weird. QUESTION #1 How to list EVERY SINGLE EMAIL (BOUNCED OR NOT) in WHM > Mail Delivery Reports like it used to be? QUESTION #2 How to list THE SPAM SCORE in WHM > Mail Delivery Reports like it used to be?
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  • Infopro
    After 2 days NOBODY can help on this?

    Please feel free to open a ticket directly to cPanel Technical Support right from your server if you wish. WebHost Manager "Support "Support Center If you'd rather check an email acount from your server, you might want to test it by going to this URL
    https://www.mail-tester.com/
    Send an email to the email address shown there, wait a moment, and then click the "Check your score" button. It will show you any problems there might be and can be helpful in correcting them.
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  • Infopro
    Duplicate thread merged into your existing thread. No need for two threads on same issue.
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  • Benjamin D.
    Huh? Just so we're clear, MY SERVER is REJECTING AND BOUNCING OFF other servers good emails randomly without displaying anything in WHM > MAIL DELIVERY REPORTS. I don't understand how this is relevant?
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  • Infopro
    Please open a ticket as mentioned, thanks.
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  • Benjamin D.
    About which of the 5 different problems?
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  • Infopro
    Well, I'm assuming your issues are related. And going by your original post:
    Hi, since I upgraded WHM from 64.0 to 66.0 I had a lot of small annoying things changed that caused new issues the server didn't have before

    It might be best to open a ticket so that cPanel Technical Support can come by and take a closer look at things for you. Those guys can fix anything. I'm sure they can help you get this sorted. Please feel free to link to this thread in your ticket as well. Good luck with this.
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  • Benjamin D.
    Support ticket opened for the 5 different issues all in one: Your Support Request ID is: 8961291 Thanks for everything!
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  • Rel82me
    I'm having the same issues again after a migration. Originally, I paid cPanel to correct it, but your describing it exactly as I'm experiencing it.
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  • cPRex Jurassic Moderator
    @Rel82me - this post is almost four years old, so it might be better to start a new thread if you are experiencing issues.
    Originally, I paid cPanel to correct it,

    cPanel doesn't offer any additional paid services. The only thing you can pay for at this point is priority ticket bumps and phone support, but there aren't additional services that can be purchased at this time.
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