Configure email client when migrating cPanel accounts to new server

Rakaris Bakaris

• October 19, 2017 02:22

Hello! We're on the way to move clients from old server (Centos 6.9 Cpanel newest version) to the new server (Centos 7 Cpanel newest version) by using transfer tool. Is it safe to change email server on email client account's configuration (without recreating the account) when performing Cpanel to Cpanel server migrations? I have tested with Outlook 2013 and Thunderbird 52.4 synchronization was performed without issues. Any potential issues? Thank you!

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  Infopro

  • October 19, 2017 09:21

  Is it safe to change email server on email client account's configuration

  
  Could you please clarify this a bit more?

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  Rakaris Bakaris

  • October 19, 2017 09:33

  If we transfer imap account between servers we have 2 options on Email client (Outlook, Thunderbird, phone / device mail) level: 1) close existing mail account, recreate the Email client account, and re-synchronize all the mail with new server; 2) configure the incoming and outgoing servers with new server name for existing mail account and re-synchronize only the changes with new server. The question: is the approach [2] is considered as safe (all mails are available without corruptions and missing emails) and will some issues can occur performing the approach? Thank you

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  Infopro

  • October 19, 2017 09:50

  It might be useful to review the docs concerning the transfer process itself: Transfer Tool - Version 66 Documentation - cPanel Documentation

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  Rakaris Bakaris

  • October 19, 2017 10:14

  It might be useful to review the docs concerning the transfer process itself:

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  Infopro

  • October 19, 2017 10:32

  I'm not sure I follow you here. Assuming email was properly working on the cPanel users mail client, (outlook for example), prior to the transfer of the account, the mail client should still be working properly without any need to change anything after the transfer.

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  Rakaris Bakaris

  • October 19, 2017 10:41

  I'm not sure I follow you here. Assuming email was properly working on the cPanel users mail client, (outlook for example), prior to the transfer of the account, the mail client should still be working properly without any need to change anything after the transfer.

  
  The email client is configured with old server name (before AutoSSL was introduced, we have used single certificate for services). Is it possible we get some trouble if server name will be changed from server1.domaiAn.com to customerdomain.com on email client ?

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  Infopro

  • October 19, 2017 11:07

  If you change settings after transferring accounts, your users would have to update to the new settings on their email clients, yes.

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