Emails from one account are missing

Hyflex

• October 19, 2017 11:05

Hi, I'm having an issue with my email accounts where several years worth of emails are "missing" but the folder /home/ACCOUNT/mail/DOMAIN.COM/ is exactly the same size so they do exist, they're just not being detected/registered/imported by my new webhost. - 2011-2014: Hosted with Bluehost Shared Server - 2014-2014: Hosted with Vidahost Shared Server - 2014-2017: Hosted with Vidahost VPS - 2017: Hosted with Kickassd All of my emails that I received whilst being hosted with Bluehost are already accessible with my new host and likewise all of my emails that I have received so far with my new host are accessible. Bare in mind we did NOT use the cPanel Transfer tool when switching hosting from Vidahost to Kickassd, this was my request due to numerous issues caused by the tool when switching from Bluehost to Vidahost and again when we switched from Vidahost Shared to Vidahost VPS. I assume it's some sort of configuration setting causing the mail server not to detect/register/import the emails that I received when I was hosted with Vidahost... Any ideas what is wrong and how to resolve the issue without needing to do an IMAP migration?

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  cPWilliamL

  • October 19, 2017 19:25

  Sorry to hear that @Hyflex, Could you share the method used to transfer? It sounds like rsync was used and perhaps not all UID's match on the source/destination. Try correcting permissions as below:
  # /scripts/mailperm --verbose $username
  You may also consider opening a ticket with us so we can check the issue directly. Thanks,

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  Hyflex

  • October 19, 2017 21:44

  Hi @cPWilliamL, It was simply a copy of the accounts from /home/ACCOUNTXXX/etc/DOMAIN.COM to the corresponding directory on the new server. As for the actual messages this was done by copying them from /home/ACCOUNTYYY/mail/DOMAIN.COM. This was done manually by zipping the directory and transferring it to new server where it was unpacked. Note: ACCOUNTXXX and ACCOUNTYYY have different usernames.

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  Hyflex

  • October 21, 2017 17:04

  Hi, Any ideas what is going wrong with this, it's quite unusual and really quite annoying because I am unable to access all my old emails easily.

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  sktest123

  • October 22, 2017 02:59

  Have you done the mail permission check, you can also do it via whm . Also you mentioned different account names ???? Please note /home/x/etc correspons to /home/x/mail

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  Infopro

  • October 22, 2017 03:24

  Hi, Any ideas what is going wrong with this, it's quite unusual and really quite annoying because I am unable to access all my old emails easily.

  
  The docs may be of some use to you: How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation Note step #3 with regards to email.

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  Hyflex

  • October 22, 2017 14:56

  Have you done the mail permission check, you can also do it via whm . Also you mentioned different account names ???? Please note /home/x/etc correspons to /home/x/mail

  
  I have no idea what I was mentioning there... let me reword 1) I zipped the following: Accounts: /home/ACCOUNTXXX/etc/DOMAIN.COM Mails: /home/ACCOUNTXXX/mail/DOMAIN.COM 2) I copied & extracted the zips to: /home/ACCOUNTYYY/etc/DOMAIN.COM /home/ACCOUNTYYY/mail/DOMAIN.COM We did run a permission fix but that didn't fix it.

  The docs may be of some use to you:

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  sktest123

  • October 23, 2017 03:01

  try to recreate the mail account manually via cpanel interface Also please try connecting with alternative mail clients

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