files losing ownership permission + partitioning issue

farid_sdt

• October 26, 2017 13:54

hello, we have a cpanel server, today we updated the system and we had 502 nginx eror. we have checked everything and finally understood we have 2 problems: 1- file and folder used by cpanel or OS ownerships and permissions get changed!! do any of you guys have a good solution for that? 2- partitions are being mounted as nodev,noexec while there's no Attribute set in fstab. what do you think we should do? these two issues together, cause a problem which makes our server unable to change necessary files! and server becomes unstable. for example; last time it took 12 hours for cpanel to get updated and we found issues with /tmp access... we also use cloudlinux

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  cPanelMichael

  • October 26, 2017 19:19

  Hello, You can disable the following option under the "Security" tab in "WHM >> Tweak Settings" to prevent the automatic ownership/permission updates to the home directories: Enable File Protect However, note that you may want to report this to the developer of the Nginx plugin you are using, or verify if the issue persists when using Apache, as Nginx is unsupported with cPanel. Thank you.

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  farid_sdt

  • October 26, 2017 19:32

  Hello, You can disable the following option under the "Security" tab in "WHM >> Tweak Settings" to prevent the automatic ownership/permission updates to the home directories: Enable File Protect However, note that you may want to report this to the developer of the Nginx plugin you are using, or verify if the issue persists when using Apache, as Nginx is unsupported with cPanel. Thank you.

  
  the point is the feature was disable when it happen and beside nginx 502 error we face same issue when cpanel try to automatically update it's self to lastest version

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  cPanelMichael

  • October 26, 2017 19:43

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look if disabling "Enable File Protect" does not help. Thank you.

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  farid_sdt

  • October 26, 2017 19:46

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look if disabling "Enable File Protect" does not help. Thank you.

  
  thanks for letting me know. but the point is that our server is for organization and the manager doesn't let me give access to anyone ( even if it's cpanel which is so so trusted! ). aren't you able to help me from here?

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  cPanelMichael

  • October 27, 2017 19:29

  Hello, Can you clarify if Enable File Protect is enabled under the "Security" tab in "WHM >> Tweak Settings" on this system? You mentioned the feature was disabled in an earlier post, but I'm not sure if you were referring to "Enable File Protect" or Nginx. Thank you.

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  farid_sdt

  • October 27, 2017 19:44

  Hello, Can you clarify if Enable File Protect is enabled under the "Security" tab in "WHM >> Tweak Settings" on this system? You mentioned the feature was disabled in an earlier post, but I'm not sure if you were referring to "Enable File Protect" or Nginx. Thank you.

  
  Thanks for answering. I disabled enable file protection from tweak settings but didn"t solve the problem...

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  cPanelMichael

  • October 30, 2017 17:37

  I disabled enable file protection from tweak settings but didn"t solve the problem...

  
  If ownership and permissions of files and directories is still automatically occurring after removing this option, then you may want to check if you have any cron jobs installed on the server that could be altering the files. We'd really need access to the server via a support ticket to track down what's causing the change. Thank you.

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