Users getting ERR_CONNECTION_TIMED_OUT

Ofis23

• October 28, 2017 14:57

Hello, I'm a duo owner of a website that has a little problem. I can connect to the website no problems, but the other owner is getting "ERR_CONNECTION_TIMED_OUT" when he tried to connect to the website on his local network. We also have one other person who has reported that they are getting this too, but only on their local network. I am just wondering if I can get any help with finding out why they seem to be having trouble connecting to the site. I can provide tracert or anything else if needed. Thanks.

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  Infopro

  • October 28, 2017 21:04

  Check to make sure you're both accessing the site via the same URL. Is he using https for example.

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  Ofis23

  • October 28, 2017 21:07

  Check to make sure you're both accessing the site via the same URL. Is he using https for example.

  
  We have used multiple URL variations including the IP and still no luck.

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  rpvw

  • October 28, 2017 21:35

  If the users getting the "ERR_CONNECTION_TIMED_OUT" message are using Google Chrome, do a search for it in Google, and you will get thousands of results with more (or less) complicated ways of fixing it .......... .............. or you could ask them to try a different browser ?

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  Ofis23

  • October 28, 2017 21:39

  If the users getting the "ERR_CONNECTION_TIMED_OUT" message are using Google Chrome, do a search for it in Google, and you will get thousands of results with more (or less) complicated ways of fixing it .......... .............. or you could ask them to try a different browser ?

  
  We are getting the error on all browsers and OSs. They can't even ping the website.

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  Infopro

  • October 28, 2017 22:06

  You may want to contact your Hosting Provider about this. His IP may be blocked.

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  rpvw

  • October 29, 2017 08:32

  I think the first thing would be to try to establish where, or what, was causing the problem eg [LIST]

  Your Co-owners computer/network

  His ISP

  The Web server

  The Website Since it is possible to have an IP blocked at the server for a variety of reasons that may include repeated FAILED logins to cPanel, Webmail, FTP, SSH, POP3/IMAP/SMTP or authentication to a protected web directory, and because you have reached out to the cPanel forums, we have to assume that you think the issue stems from the server - these are some things I would check to start to diagnose the problem: 1) Can your Co-owner connect to any other sites on the same IP as your site is hosted on? If no, ask your hosting provider to see if your co-owners IP is blocked in any firewall or other security device that might be active on the server. If yes, check to see that your website has not added his IP to any sort of security plugin or htaccess restriction. 2) Can your co-owner connect to the cPanel for the hosting account ? Check to see if his IP was inadvertently added to the IP Blocker list 3) Check to see if your server IP is listed on any RBL eg try

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