IMAP mails delayed

Dante78

• November 07, 2017 07:41

Hello I have a client who use IMAP on his PCs. Mails arrived ok, on the server, also in the inbox, but in the PCs are showing up later. He have to close Outlook several times and opene it again, in order to show up those mail also in his computer, despite the fact that they are existing in the server. On mobil phones, where he use POP3, mails are arriving ok, but on PCs, not Please advice There is a probleme with IMAP, outlook, or else? Thanks

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  Haym

  • November 07, 2017 12:59

  As everything is working fine on mobile, this would suggest an issue on the client side with the PC. Have you checked Outlook's sync frequency configuration?

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  cPanelMichael

  • November 07, 2017 13:34

  Hello, This seems like more of an issue with the local email client, as mentioned in the previous post. Check to see if the following third-party URL helps: Check for new emails frequency setting in Outlook 2010, Outlook 2013 and Outlook 2016 - MSOutlook.info Thank you.

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  Dante78

  • November 07, 2017 20:02

  Hello They perform manual Send/Receive and still not showing....

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  cPanelMichael

  • November 07, 2017 20:08

  They perform manual Send/Receive and still not showing....

  
  Are you sure the emails were not already accessed via POP3? Once an email is downloaded via POP3, it's removed from the server and won't appear in the inbox of another email client using IMAP. Thank you.

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  Dante78

  • November 08, 2017 04:38

  Hello I repeat: Mobile: POP3 (It cannot be removed from server, because they are not downloaded on mobile, just displayed) PC: IMAP (they perform manual send/receive, and still not showing, but after few restarts of mail appplication)

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  cPanelMichael

  • November 08, 2017 14:09

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. Thank you.

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