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Account Creation and transfering account failed

soofien
hello please can you help me to solve this problem on vps when i want to transfer from old vps to new one like you see in picture thank you in advance and sorry for my language - Removed -

Comments

5 comments

Date Votes
  • 24x7server
    Hi, The attachment did not came along with your ticket or was removed. If you want to transfer accounts from old to new, you can do it directly via WHM >> Transfer tool option...
    0
  • soofien
    Hi, The attachment did not came along with your ticket or was removed. If you want to transfer accounts from old to new, you can do it directly via WHM >> Transfer tool option...

    thank for your answer i trying but it some error and i cant create user still error Account Creation Status: failed exit level [die] [pid=25061] (Could not lock Apache configuration: read(/etc/apache2/conf/httpd.conf.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148. )
    0
  • cPanelMichael
    Hello, Can you verify if manually removing the stale lock file solves the issue? EX:
    rm /etc/apache2/conf/httpd.conf.lock
    Thank you.
    0
  • soofien
    Hello, Can you verify if manually removing the stale lock file solves the issue? EX:
    rm /etc/apache2/conf/httpd.conf.lock
    Thank you.

    Thank you Michael that solve probleme of apache restart but when i try to add account or transfer account that give this error
    read(/var/cpanel/taskqueue/servers_queue.json.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148. at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 34. Cpanel::LoggerAdapter::throw(Cpanel::LoggerAdapter=HASH(0x3baf700), "read(/var/cpanel/taskqueue/servers_queue.json.lock): at /usr"...) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 85 cPanel::StateFile::_throw("cPanel::StateFile", "read(/var/cpanel/taskqueue/servers_queue.json.lock): at /usr"...) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 262 cPanel::TaskQueue::new("cPanel::TaskQueue", HASH(0x3cea768)) called at /usr/local/cpanel/Cpanel/ServerTasks.pm line 41 Cpanel::ServerTasks::queue_task(ARRAY(0x2e25cb0), "enable_spf_dkim_globally") called at whostmgr/bin/whostmgr.pl line 1284 main::enabledkim() called at whostmgr/bin/whostmgr.pl line 839 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 34. Cpanel::LoggerAdapter::throw(Cpanel::LoggerAdapter=HASH(0x3baf700), "read(/var/cpanel/taskqueue/servers_queue.json.lock): at /usr"...) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 85 cPanel::StateFile::_throw("cPanel::StateFile", "read(/var/cpanel/taskqueue/servers_queue.json.lock): at /usr"...) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 262 cPanel::TaskQueue::new("cPanel::TaskQueue", HASH(0x3cea768)) called at /usr/local/cpanel/Cpanel/ServerTasks.pm line 41 Cpanel::ServerTasks::queue_task(ARRAY(0x2e25cb0), "enable_spf_dkim_globally") called at whostmgr/bin/whostmgr.pl line 1284 main::enabledkim() called at whostmgr/bin/whostmgr.pl line 839
    any help plz
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  • cPanelMichael
    Hello, It looks like this could be related to internal case CPANEL-16593. I'll monitor that case and update this thread with more information on it's status as it becomes available. In the meantime, the following commands should act as a temporary workaround:
    mkdir -p /root/taskqueuebackup/taskqueue mv -v /var/cpanel/taskqueue/* /root/taskqueuebackup/taskqueue/ /scripts/restartsrv_queueprocd
    Thank you. Update: We've added several improvements to queueprocd since the time the issue on this thread was first reported. Please let us know if you encounter any additional issues on systems using cPanel version 70 and newer.
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