edit package freezes

mokummusic

• November 17, 2017 03:57

Hi there I edited a package to switch off CGI access and the page froze as in the screenshot. Now all my sites are dead. I've tried refreshing the page and switched CGI back on, tried rebooting the server and no go. I also tried creating a new package and switching one of my website accounts to that package.. once again the page froze halfway through loading Anyone help me? :s Thanks Neil

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  24x7server

  • November 17, 2017 13:06

  Hi, Can you initiate active log checking while you do this. # tail -f /usr/local/cpanel/logs/error_logs Once you execute the above command, try performing the editing part on the WHM again and see if you see any error.

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  cPWilliamL

  • November 17, 2017 15:21

  It could be that your RPM database is not in good health. You could try running the command below:
  /scripts/find_and_fix_rpm_issues
  It's also possible the server is experiencing high I/O wait. Have you monitored the system resources when this happens?

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  mokummusic

  • November 19, 2017 06:36

  Thanks for the replies.. I've tried the above and the RPM reports no errors. The tail command didn't produce anything in my console. I've found how to bring my sites back up. If i revert to a backup httpd config file, they come alive. I got up this morning and they were down again. Just reverted back to the older http and they're back. I can't seem to get the older httpd file to stick, cpanel keeps reverting back to the newest one.

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  mokummusic

  • November 19, 2017 07:35

  I just checked and it failed last night after an auto-ssl cert was installed on one of my domains. Does this trigger a re-write of httpd.conf?

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  cPanelMichael

  • November 21, 2017 15:35

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look? Reverting the Apache configuration file is not a valid solution as that file is rebuilt upon several actions (e.g. new account creation, adding subdomains, etc). Thank you.

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  mokummusic

  • November 24, 2017 07:35

  Ok I've added a support ticket now. Thank you for your help.

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  cPanelPeter cPanel Staff

  • November 26, 2017 00:07

  Hello, By any chance do you have the ticket number? We can review that ticket for you and hopefully get your issue resolved.

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