ftp stopped working, files not loading on file manager, etc

PabloC

• November 18, 2017 20:18

hello, Something weird is happening to one of my accounts. I can't connect thru ftp. I get time out error message (changed password, port, etc., changed password, etc, etc, several times...) I need to edit a file, so I go to cpanel.mydomain and access without problems (with the same username and password as ftp), click File Manager, but no files at all are loaded. I do the same to other account on my server, and work fine. At cpanel.mydomain I try to create a new ftp account, but it looks as if javascript isn't working, but I open in a new window another account in the same server, and works perfectly. What could be wrong? any ideas?

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  Infopro

  • November 19, 2017 02:33

  changed password, port

  
  Sounds like you're using an FTP client, is that right?

  I try to create a new ftp account, but it looks as if javascript isn't working

  
  Sounds like it may be a second issue. You might want to consider contacting your Hosting Provider about this.

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  PabloC

  • November 19, 2017 20:31

  yes, I am using Filezilla. Again, I have a dedicated server with 9 accounts (all mine). I have these problems with only one account. I have been able to create a second ftp account, but again, I get "time out".

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  PabloC

  • November 20, 2017 17:13

  I think that I have found the reason... Not long ago, I moved the site, within the same server, to a new IP. This should be causing this. I just tried to ftp with the ip, and it worked. What else should I change to be able to enter with ftp.domain.com? why the domain is still relating to the old IP? Thanks!

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  Infopro

  • November 20, 2017 17:54

  I would think you'll need to use the new IP address until the domain is updated properly to the new IP.

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  PabloC

  • November 21, 2017 23:03

  I changed the IP over a month ago! I can access cpanel.mydomain.com but I can't use phpMyAdmin, file manager, ftp, etc., unless I access using IP/cpanel. Did I miss any further change? what else should I edit when I change IP? I am sure something at cpanel is still pointing to the old IP, but I don't know what/where to edit. any ideas?

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  PabloC

  • November 21, 2017 23:07

  Actually, I can't access phpMyAdmin. If I use cpanel.mydomain.com, I click phpMyAdmin and it does nothing. If I use IP/cpanel, I click phpMyAdmin and I can't access either (no https) ideas?

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  Infopro

  • November 21, 2017 23:14

  Does example.com/cpanel work?

  I am sure something at cpanel is still pointing to the old IP, but I don't know what/where to edit. any ideas?

  
  Have you updated the nameservers? Check your domain using intodns.com for issues.

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  PabloC

  • December 02, 2017 16:39

  SOLVED! thanks for your help!! the problem was caused by a wrong Cloudflare config.

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