Autossl fails when domain uses GSuite

gmorchiop

• November 21, 2017 06:29

Dear all: I have some issues with some domains that has GSuite as their mail server. Obviously the Autossl mail subdomain check will not be successful due to the reason that mail.domain.com is pointing to ghs.googleservices.com . Is there any way to point AutoSSL to another subdomain for checking? Thanks in advance

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  cPanelMichael

  • November 21, 2017 17:24

  Hello, The mail subdomain needs to resolve to an IP address associated with the cPanel server for the domain validation process to succeed. Otherwise, you can exclude the mail subdomain via the "SSL/TLS Status" option in cPanel: SSL TLS Status - Version 68 Documentation - cPanel Documentation Thank you.

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  web-project

  • November 22, 2017 21:05

  Obviously the Autossl mail subdomain check will not be successful due to the reason that mail.domain.com is pointing to ghs.googleservices.com

  
  you don't need to point mail.domain.com to ghs.googleservices.com it's optional, as google g suite is working great just by pointing the MX records only.

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  tapanhp

  • June 14, 2018 20:10

  I am having a similar problem. AutoSSL unable to auto renew the certificate for mail.domain.com only. I only pointed my MX records. I got the following notification. " The system queried for a temporary file at [removed], but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. The domain resolved to an IP address that does not exist on this server. "

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  cPanelMichael

  • June 15, 2018 16:08

  Hello @tapanhp, Can you use the "dig" command referenced on the AutoSSL Troubleshooting Steps resource to verify "mail.domain.tld" resolves to the IP address associated with the cPanel account? Thank you.

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