Statistics Processing Lag

chaosad

• November 21, 2017 13:35

The server stopped generating statistics from 5 days, I have tried to generate statistics from command line using /scripts/runweblogs but im getting the below errors: //////////////////////////////////////// Log checker loaded ok.. ==> cPanel Log Daemon version 26.0 [2017-11-21 21:31:35 +0200] [sepxferlog] [2017-11-21 21:31:35 +0200] [sepxferlog] complete [2017-11-21 21:31:35 +0200] Processing ... [2017-11-21 21:31:35 +0200] Run Logs domain: BW Limit: 20971520000 Domains: [] [2017-11-21 21:31:55 +0200] die [Internal Death while parsing [stdin] 16730] read(/var/cpanel/bandwidth.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148. at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148. Cpanel::SafeFileLock::fetch_lock_contents_if_exists("/var/cpanel/bandwidth.lock") called at /usr/local/cpanel/Cpanel/SafeFile/LockInfoCache.pm line 81 Cpanel::SafeFile::LockInfoCache::get(Cpanel::SafeFile::LockInfoCache=HASH(0x258d618), 3546019) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 835 Cpanel::SafeFile::_lock_wait("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 339 Cpanel::SafeFile::_safelock("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 277 Cpanel::SafeFile::safelock("/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/FileGuard.pm line 21 Cpanel::FileGuard::new("Cpanel::Logd::BigLock", "/var/cpanel/bandwidth") called at /usr/local/cpanel/Cpanel/Logd/BigLock.pm line 15 Cpanel::Logd::BigLock::new("Cpanel::Logd::BigLock") called at /usr/local/cpanel/libexec/cpanellogd line 342 [A fatal error or timeout occurred while processing this directive.] read(/var/cpanel/bandwidth.lock): at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 148. //////////////////////////////////////// How to solve this issue?

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  cPanelMichael

  • November 21, 2017 18:53

  Hello, You can try removing the "/var/cpanel/bandwidth.lock" file and then processing the statistics again to see if that helps. Thank you.

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  chaosad

  • November 21, 2017 19:29

  Thx I already did that and solved the problem

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  dortgendizayn

  • June 25, 2018 15:45

  @cPanelMichael I've same problem but there isn't /var/cpanel/bandwidth.lock file at my server. How can i solve this problem?

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  cPanelMichael

  • June 25, 2018 16:28

  I've same problem but there isn't /var/cpanel/bandwidth.lock file at my server.

  
  Hello, Are you sure you notice the same output when manually running the "/scripts/runweblogs username" command? Or, are you simply noticing that statistics are not processing? Thank you.

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