Edit httpd.conf to remove a deleted account?

mcdeee

• November 21, 2017 22:10

Hey all, I'm running WHM v68.0.15 on CENTOS 7.4. It's got stuff like EasyApache 4 installed. I deleted/terminated an account recently as it threw an error while it was being created, and I wanted to make sure it was a clean install (i.e. do it again). However, I evidently can't simply create it again; it's telling me that I need to edit httpd.conf to remove the existing entry for this domain. I know there are other posts with this exact issue, but the answers skip too many steps for me (slightly too advanced). I need a bit more specific information. What's the easiest way to get this done? Many thanks, James

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  SysSachin

  • November 22, 2017 12:54

  Firstly, you can take backup of your httpd conf file and then you can just remove the entry of the domain from virtual host entry and restart HTTPD. It should work.

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  mcdeee

  • November 23, 2017 00:50

  Ok, I removed all of its entries manually, and now when I go to create the account I get a different error: Account Creation Status: failed (XID k7vbw8) "****" already controls the domain name "www.*****.com". (I've removed for privacy). I don't understand " when you select "Terminate account", shouldn't it remove everything for me??

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  mcdeee

  • November 23, 2017 02:14

  I've gone and removed all of the domain/username instances I can find on the server, but it still doesn't work. I note that under Edit MX record in WHM, the domain is still mentioned. No idea how to delete this.

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  SysSachin

  • November 24, 2017 12:26

  Under MX record can you please provide the screenshot so that I can have a check.

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  cPanelMichael

  • November 28, 2017 17:58

  Hello, Check to ensure it's DNS zone is also removed. EX:
  /scripts/killdns $domain.tld
  If the issue persists, let us know the output from /usr/local/cpanel/logs/error_log when creating the account. Thank you.

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