I need to delete folder for 'unrouted' emails

vinz420

• November 22, 2017 03:43

Hi! We have just found out that we have 1.1GB worth of 'unrouted emails' (likely to be spam) and we need to delete it - can anyony please inform us where we can find it as we are struggling to locate it! Thank you in advance 49603

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  cPanelMichael

  • November 28, 2017 18:27

  Hello, The Email Disk Usage option in cPanel will show you the usage and allow you to delete it: Email Disk Usage - Version 68 Documentation - cPanel Documentation Let us know if that helps. Thank you.

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  vinz420

  • November 29, 2017 07:15

  Hello, The Email Disk Usage option in cPanel will show you the usage and allow you to delete it:

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  cPanelMichael

  • November 29, 2017 18:36

  Hello, Yes, the individual emails are stored in the following directories for the default email account should you want to manually remove them: /home/$username/mail/new /home/$username/mail/cur That said, you should still see the default account listed in "cPanel >> Email Disk Usage". Are you sure you have used this option? It's only been included since cPanel version 64. Thank you.

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  elderf

  • January 12, 2018 12:40

  I have this problem .. but I do not place the files .. ready the directories / cur and / new and there is nothing .. I see them by ssh and they do not appear to me .. but from cpanel the occupied space appears but I can not see the files

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  cPanelMichael

  • January 17, 2018 16:29

  I have this problem .. but I do not place the files .. ready the directories / cur and / new and there is nothing .. I see them by ssh and they do not appear to me .. but from cpanel the occupied space appears but I can not see the files

  
  Hello, Is this for the default email account, or an individual email account that you created? What's the specific path you are checking? Thank you.

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