Let's Encrypt error. Cannot access /.well-known/

Heikki Kniivila

• November 26, 2017 08:00

Hi Everything worked fine since lately. I haven't made any changes to the server that should affect this... But i have several domains in the server All domains have Let's Encrypt. cpanel.* and webmail.* are not working on some domains. If i go to the log, it says for example (sensured paste:) 3:36:03 AM WARN The domain "webmail...sensured...fi" failed domain control validation: The system queried for a temporary file at ", but the web server responded with the following error: 403 (Forbidden). A DNS (Domain Name System) or web server misconfiguration may exist. The ip points to the correct server How can i dig in and find the error? I cannot find the file to check for permissions =( Thanks.

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  sktest123

  • November 27, 2017 02:26

  ensure the dns settings for the domain including proxy subdomains (cpanel.domain.com,webmail.domain.com) are right, also trace the htaccess rules, like rename it, or directory permissions, run autossl check via manage autossl

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  Heikki Kniivila

  • November 27, 2017 13:49

  Whoa. I thought i said it clearly. I the sub domains are pointing to the correct ip and i am having this problem on webmail.* and cpanel.*, not my own personal site. So the problem is the same as in my original post. I don't know how to check for the directory permissions for webmail and cpanel www-roots since i don't know where they are located.

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  cPanelMichael

  • November 29, 2017 17:05

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look to see why domain validation is failing? Thank you.

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