ERRO SMTP error from remote mail server after RCPT TO

Wesley Maia

• November 27, 2017 09:20

Hello! started this error today when trying to send email to any external client. Note: I have already seen other topics on the same subject but no solution has yet been found. I have already disabled and enabled SMTP Authentication. I have disabled the Restrict outgoing SMTP to root, exim, and mailman option in exim configuration. but with no return. follow image

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  cPanelMichael

  • November 29, 2017 16:42

  Hello, The bounce message shows the following note: Recipient Address Rejected - ERS-RBL This means the remote mail server is using the ERS RBL and your server's IP address is blocked. You'd need to request delisting of the IP address at: Unblock valid IP addresses from Email Reputation Services database Also, make sure your server is following the guidelines outlined at: How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.

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