Missing cPanel-Signed SSL Certs for subdomains

jimhermann

• November 29, 2017 12:23

cPanel Folks, Why are there Missing cPanel-Signed SSL Certs for some subdomains and how do I fix it? Many sites have cPanel-Signed SSL Certs for all subdomains. [COLOR=rgb(85, 85, 85)]Some sites have cPanel-Signed SSL Certs for subdomains but not the main domain or www subdomain. I have Auto-SSL turned ON by default and all users are set to Reset to Default. I executed Check Auto-SSL for individual users and for ALL users. No change. I migrated this server from an old server with a previous version of cpanel. Maybe that's the root cause. Thanks, Jim

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  cPanelMichael

  • November 29, 2017 17:38

  Hello, Do you notice any errors reported for the affected accounts under the "Logs" tab in "WHM >> Manage AutoSSL"? Thank you.

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  jimhermann

  • November 29, 2017 18:18

  There are multiple log warnings like this: 12:01:14 PM WARN The domain "blog.xxxxxx.org" failed domain control validation: The system queried for a temporary file at ", but the web server responded with the following error: 403 (Forbidden). A DNS (Domain Name System) or web server misconfiguration may exist.

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  cPanelMichael

  • November 29, 2017 18:24

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look to see why domain validation is failing? Thank you.

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