How to create a working email filter?

blueiceman

• December 01, 2017 13:12

What should happen when I test a filter? I am trying to create a filter that will redirect mail from a specific address and with a certain phrase in the subject line to another address. Following How to Configure Mail Filters - cPanel Knowledge Base - cPanel Documentation I have created this rule rules To equals xxx@yyy.co.uk subject contains XXX - CP action redirect to xxx:hotmail.co.uk I copied in a sample email with To: xxx@yyy.co.uk and Subject: MAM - CP 2017-12-12 into the test box but when I clicked the test button nothing appeared in the Filter Trace. To test it further I left the sample email in the test box ie To: test@localhost From: test@localhost Subject: test This is a test message. and made another simple rule rule subject contains test action redirect to xxx:hotmail.co.uk but still nothing happened when I clicked test. What should I expect to happen and how can I ensure the filter is working correctly?

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  blueiceman

  • December 05, 2017 08:29

  Just a bit more info. I have finally got a filter to actually work and can test it by really redirecting an email to myself based upon the To: and Subject: However if I paste that same email into the test box and click 'Test', I still get nothing happening except a blank progress bar with the heading 'Filter Trace'. So I still don't know how to test the filters without really sending dummy test emails to possibly lots of unsuspecting recipients.

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  cPanelMichael

  • December 05, 2017 16:59

  Hello, Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to use the "Filter Test" feature in the cPanel UI? Also, what version of cPanel is installed on this system? Thank you.

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