Autossl does not update webmail subdomain for account

Rakaris Bakaris

• December 02, 2017 13:20

Hello! We have single account with subdomain for which AUtoSSL functionality does not work- the webmail certificate is not updated. When running check domain the following warning is included on log The website "dom.domain.com", owned by "domainacc", has a valid SSL certificate, but additional SSL coverage may be possible for the domains "cpanel.dom.com", "webmail.dom.com", "webdisk.dom.com", and "autodiscover.dom.com". The system will attempt to replace this certificate with one that includes these additional domains.
but no replace is happening. This is migrated account form another cpanel server. How to force the certificate regeneration? Thank you!

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  24x7server

  • December 03, 2017 05:41

  Hi, You may have to try remove the old SSL first and then reissue one again from the AutoSSL..

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  Rakaris Bakaris

  • December 04, 2017 10:15

  Hello! I have deleted certificate and forced autossl to regenerate the certificate. It was resolved the issue. Thank you.

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  cPanelMichael

  • December 04, 2017 19:45

  Hello, I'm glad to see the issue is now solved. Note that if you encounter the issue again in the future, you can use the "Logs" tab in "WHM >> Manage AutoSSL" to see why the domain validation process is failing. Thank you.

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