Creating Archive stuck?
I've creating archive picked for folder and file has been for 25 minutes still stuck. I checked FTP file was 1,406,008,814 filesize still stuck.
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Hello, Could you let us know the full steps you took to initiate the backup process? For instance, was it through a specific option in cPanel, or did you use a command via SSH? You can use a command such as "ps auxf" to see if the process is still running. Thank you. 0 -
Hello, Could you let us know the full steps you took to initiate the backup process? For instance, was it through a specific option in cPanel, or did you use a command via SSH? You can use a command such as "ps auxf" to see if the process is still running. Thank you.
I used cPanel from file manager for backup picked file and folder to .zip, not SSH.USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND root 2 0.0 0.0 0 0 ? S Dec07 0:01 [kthreadd] root 3 0.0 0.0 0 0 ? S Dec07 1:12 \_ [ksoftirqd/0] root 5 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kworker/0:0H] root 7 0.1 0.0 0 0 ? S Dec07 9:48 \_ [migration/0] root 8 0.0 0.0 0 0 ? S Dec07 0:00 \_ [rcu_bh] root 9 2.1 0.0 0 0 ? S Dec07 126:45 \_ [rcu_sched] root 10 0.0 0.0 0 0 ? S Dec07 3:13 \_ [watchdog/0] root 11 0.0 0.0 0 0 ? S Dec07 0:09 \_ [watchdog/1] root 12 0.0 0.0 0 0 ? S Dec07 2:41 \_ [migration/1] root 13 0.0 0.0 0 0 ? S Dec07 0:48 \_ [ksoftirqd/1] root 15 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kworker/1:0H] root 16 0.0 0.0 0 0 ? S Dec07 0:12 \_ [watchdog/2] root 17 0.0 0.0 0 0 ? S Dec07 1:55 \_ [migration/2] root 18 0.0 0.0 0 0 ? S Dec07 0:47 \_ [ksoftirqd/2] root 20 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kworker/2:0H] root 21 0.0 0.0 0 0 ? S Dec07 0:10 \_ [watchdog/3] root 22 0.0 0.0 0 0 ? S Dec07 2:32 \_ [migration/3] root 23 0.0 0.0 0 0 ? S Dec07 2:35 \_ [ksoftirqd/3] root 25 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kworker/3:0H] root 26 0.0 0.0 0 0 ? S Dec07 0:11 \_ [watchdog/4] root 27 0.0 0.0 0 0 ? S Dec07 1:55 \_ [migration/4] root 28 0.0 0.0 0 0 ? S Dec07 0:46 \_ [ksoftirqd/4] root 30 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kworker/4:0H] root 31 0.0 0.0 0 0 ? S Dec07 0:14 \_ [watchdog/5] root 32 0.1 0.0 0 0 ? S Dec07 6:15 \_ [migration/5] root 33 0.3 0.0 0 0 ? S Dec07 19:01 \_ [ksoftirqd/5] root 35 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kworker/5:0H] root 37 0.0 0.0 0 0 ? S Dec07 0:00 \_ [kdevtmpfs] root 38 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [netns] root 39 0.0 0.0 0 0 ? S Dec07 0:02 \_ [khungtaskd] root 40 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [writeback] root 41 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kintegrityd] root 42 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [bioset] root 43 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kblockd] root 44 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [md] root 50 0.0 0.0 0 0 ? S Dec07 0:00 \_ [kswapd0] root 51 0.0 0.0 0 0 ? SN Dec07 0:00 \_ [ksmd] root 52 0.0 0.0 0 0 ? SN Dec07 1:25 \_ [khugepaged] root 53 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [crypto] root 61 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kthrotld] root 63 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kmpath_rdacd] root 65 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kpsmoused] root 67 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [ipv6_addrconf] root 86 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [deferwq] root 123 0.0 0.0 0 0 ? S Dec07 0:08 \_ [kauditd] root 300 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [ata_sff] root 303 0.0 0.0 0 0 ? S Dec07 0:00 \_ [scsi_eh_0] root 304 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [scsi_tmf_0] root 305 0.0 0.0 0 0 ? S Dec07 0:00 \_ [scsi_eh_1] root 306 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [scsi_tmf_1] root 312 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [ttm_swap] root 313 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [virtscsi-scan] root 314 0.0 0.0 0 0 ? S Dec07 0:00 \_ [scsi_eh_2] root 315 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [scsi_tmf_2] root 388 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [kdmflush] root 389 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [bioset] root 405 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [bioset] root 406 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfsalloc] root 407 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs_mru_cache] root 408 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-buf/dm-0] root 409 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-data/dm-0] root 410 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-conv/dm-0] root 411 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-cil/dm-0] root 412 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-reclaim/dm-] root 413 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-log/dm-0] root 414 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [xfs-eofblocks/d] root 415 0.5 0.0 0 0 ? S Dec07 34:03 \_ [xfsaild/dm-0] root 557 0.0 0.0 0 0 ? S< Dec07 0:01 \_ [kworker/2:1H] root 601 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [edac-poller] root 606 0.0 0.0 0 0 ? S< Dec07 0:00 \_ [ext4-rsv-conver] root 664 0.1 0.0 0 0 ? S< Dec07 6:31 \_ [kworker/3:1H] root 718 0.0 0.0 0 0 ? S< Dec07 0:01 \_ [kworker/0:1H] root 3716 0.0 0.0 0 0 ? S< Dec07 0:01 \_ [kworker/4:1H] root 3763 0.0 0.0 0 0 ? S< Dec07 0:02 \_ [kworker/5:1H] root 6074 0.0 0.0 0 0 ? S< Dec07 0:01 \_ [kworker/1:1H] root 11518 0.0 0.0 0 0 ? S 18:35 0:01 \_ [kworker/u12:0] root 18569 0.1 0.0 0 0 ? S 19:06 0:01 \_ [kworker/3:1] root 18803 0.0 0.0 0 0 ? S 19:07 0:00 \_ [kworker/u12:1] root 19615 0.0 0.0 0 0 ? S 19:11 0:00 \_ [kworker/2:1] root 19619 0.0 0.0 0 0 ? S 19:11 0:00 \_ [kworker/0:2] root 19961 0.0 0.0 0 0 ? S 19:15 0:00 \_ [kworker/1:1] root 20528 0.0 0.0 0 0 ? S 19:18 0:00 \_ [kworker/5:0] root 20771 0.0 0.0 0 0 ? S 19:20 0:00 \_ [kworker/4:1] root 21247 0.0 0.0 0 0 ? S 19:22 0:00 \_ [kworker/1:0] root 21551 0.0 0.0 0 0 ? S 19:25 0:00 \_ [kworker/2:0] root 21572 0.0 0.0 0 0 ? S 19:25 0:00 \_ [kworker/4:2] root 21574 0.0 0.0 0 0 ? S 19:25 0:00 \_ [kworker/5:2] root 21988 0.0 0.0 0 0 ? S 19:26 0:00 \_ [kworker/0:0] root 22014 0.1 0.0 0 0 ? S 19:26 0:00 \_ [kworker/3:0] root 22822 0.0 0.0 0 0 ? S 19:31 0:00 \_ [kworker/5:1] root 22861 0.0 0.0 0 0 ? S 19:31 0:00 \_ [kworker/0:1] root 22872 0.0 0.0 0 0 ? S 19:31 0:00 \_ [kworker/5:3] root 1 0.2 0.0 199468 4472 ? Ss Dec07 17:10 /usr/lib/systemd/systemd --switched-root --system --deserialize 21 root 485 0.0 0.0 54384 15680 ? Ss Dec07 1:41 /usr/lib/systemd/systemd-journald root 507 0.0 0.0 200776 5460 ? Ss Dec07 0:00 /usr/sbin/lvmetad -f root 515 0.0 0.0 43796 1812 ? Ss Dec07 0:00 /usr/lib/systemd/systemd-udevd root 627 0.0 0.0 55452 1060 ? S0 -
I used cPanel from file manager for backup picked file and folder to .zip, not SSH.
Hello, Could you open a support ticket so we can take a closer look? Thank you.0 -
Support Ticket ID: 9102481 0
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