SSL valid for a different domain?

kabatak

• December 12, 2017 14:02

Firefox is showing an error similar to this:
--------- example.com uses an invalid security certificate. The certificate is only valid for the following names: othersite.com, mail.othersite.com, www.othersite.com ---------
Note: example.com and othersite.com are placeholders only My questions are: 1. What could cause this and how to fix it? 2. How can we completely remove an SSL certificate from a Cpanel account?

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  cPanelMichael

  • December 12, 2017 19:03

  Hello, Do you have root access to this server? If so, are you using the AutoSSL feature (WHM >> Manage AutoSSL)? Thank you.

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  kabatak

  • December 12, 2017 19:10

  Root yes. AutoSSL yes. The person who reported error says, they received a notification that SSL is expiring so they uninstalled it. Then this error appeared.

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  cPanelMichael

  • December 12, 2017 19:21

  The person who reported error says, they received a notification that SSL is expiring so they uninstalled it. Then this error appeared.

  
  AutoSSL should automatically attempt to install a new certificate for the removed domain name during the next check, however feel free to browse to "WHM >> Manage AutoSSL", choose "Manage Users", and click on "Check" for the username of the affected account to see if there are any errors. Thank you.

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  kabatak

  • December 13, 2017 05:29

  @cPanelMichael thanks. That appears to solve the issue.

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