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Webmail not loading properly for 1 account

efuzone
Hello, I am facing issues.. I have many cpanel users in my server. All accounts working fine and they are using their webmail.. but only one account has issues.. When customer login to webmail he see 3 webmail options whenever he select any one it is keep loading webmail not open.. Please tell me how i fix it.. It is with only one account.

Comments

8 comments

Date Votes
  • cPanelMichael
    Hello, Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox? Thank you.
    0
  • efuzone
    Hello, Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox? Thank you.

    [2017-12-26 11:04:02 -0600] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535. I get this..
    0
  • rpvw
    You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache. Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.
    0
  • efuzone
    You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache. Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.

    Hello, its fixed thanks
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  • rpvw
    If disabling the PHP-FPM service for cPanel Daemons made the web-mail work for the problem account, I hope the cPanel staff can help you configure the service in such a way that you can re-enable it, and that everything will continue to work.
    0
  • cPanelMichael
    Hello @efuzone, Can you enable the "PHP-FPM service for cPanel Daemons" service again and verify if the issue reoccurs? Also, can you verify which version of cPanel is installed on this system (we fixed a similar case back in cPanel version 56)? EX:
    cat /usr/local/cpanel/version
    Thank you.
    0
  • Intekhab
    I am experiencing the same issue. The client email account has 11,857 mails and taking 14.5gb space. Disable and then re-enabling php-fpm for cpanel solved the issue yesterday. But today again the client reported the same issue and killing the process for the cpanel user account solved it for now.
    # tail /usr/local/cpanel/logs/php-fpm/error.log [18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock" [18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock" [18-Jun-2022 00:38:46] NOTICE: fpm is running, pid 18663 [18-Jun-2022 00:38:46] NOTICE: ready to handle connections [29-Jun-2022 00:33:42] WARNING: [pool user_xenesisb] child 9783 exited on signal 15 (SIGTERM) after 8597.983910 seconds from start [29-Jun-2022 00:33:42] NOTICE: [pool user_xenesisb] child 6528 started [29-Jun-2022 00:33:42] NOTICE: Terminating ... [29-Jun-2022 00:33:42] NOTICE: exiting, bye-bye! [29-Jun-2022 00:35:39] NOTICE: fpm is running, pid 21154 [29-Jun-2022 00:35:39] NOTICE: ready to handle connections #
    xenesisb is the cpanel username for this client.
    0
  • Intekhab
    I am experiencing the same issue. The client email account has 11,857 mails and taking 14.5gb space. Disable and then re-enabling php-fpm for cpanel solved the issue yesterday. But today again the client reported the same issue and killing the process for the cpanel user account solved it for now.
    # tail /usr/local/cpanel/logs/php-fpm/error.log [18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock" [18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock" [18-Jun-2022 00:38:46] NOTICE: fpm is running, pid 18663 [18-Jun-2022 00:38:46] NOTICE: ready to handle connections [29-Jun-2022 00:33:42] WARNING: [pool user_xenesisb] child 9783 exited on signal 15 (SIGTERM) after 8597.983910 seconds from start [29-Jun-2022 00:33:42] NOTICE: [pool user_xenesisb] child 6528 started [29-Jun-2022 00:33:42] NOTICE: Terminating ... [29-Jun-2022 00:33:42] NOTICE: exiting, bye-bye! [29-Jun-2022 00:35:39] NOTICE: fpm is running, pid 21154 [29-Jun-2022 00:35:39] NOTICE: ready to handle connections #
    xenesisb is the cpanel username for this client.

    Faced the same issue today on a new server (same account, 7k emails, 12gb space) Disable and then re-enabling php-fpm for cpanel solved it for today.
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