Reseller cannot access WHM. When I do I see no menus

vincentg

• December 19, 2023 11:17

I had a reseller client explain they cannot access WHM. I assumed it was a password issue, but I decided to check if WHM was accessible. I accessed the customer's account through WHMCS and used one-click login to access WHM. When I access it, I see no left menu, there is no content mid-screen and the search box at the top right does nothing.

I have accessed the client's account through root WHM and they are set up as a reseller and all account settings appear to be correct.

Is there something I am overlooking?

Any pointers are greatly appreciated!

• 

  ffeingol

  • December 19, 2023 14:14

  It sounds like you don't have the reseller permissions set correctly: https://docs.cpanel.net/whm/resellers/edit-reseller-nameservers-and-privileges/

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