Should I use both A and AAAA record?
Do I need to use both A and AAAA record at the same time in Basic WebHost Manager® Setup

I'm facing a problem with some of my domains. Some visitors can't reach the sites

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The answer would be "maybe". Do you have IPV6 setup on the server and do you want to use it? If so, then you'd want A and AAAA records. Either way, it's not going to solve your issue. You are specifically querying for an "A" record, so the AAAA is not relevant.
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