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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

no more support tickets ?!

Comments

69 comments

  • Gabriele Venturini

    When my colleagues laughed that I was paying hundreds of euros per month for my cpanel licences, I always replied that the value of the ticket support was worth all that cost. Now without this possibility I will definitely consider something else. Also because buy directly on cpanel is basically another cost increase.  A licence that costs the same as a dedicated server starts to be something to think about.
    Terrible business choice.

    1
  • WebJIVE

    This is the FIRST thread I have found regarding what happened to cPanel support and that they are only providing support to direct license holders. My question is if we decide to stop using our data center for their licensing, how can we transfer that to cPanel because our data center cannot provide secure access to our servers for cPanel support and their knowledge of cPanel is limited. 

    1
  • cPRex Jurassic Moderator

    WebJIVE - all you have to do is cancel your current license and then buy one through our store.  It's just that easy :)

    1
  • WebJIVE

    cPRex you mean buy one first, then cancel? If we cancel first, won't our licensing get immediately canceled and then we would get the dreaded your server isn't licensed message? We just went through that nightmare with our DC because their DDOS service was blocking port 2096

    0
  • cPRex Jurassic Moderator

    No, you can't have the license activated twice.  You'll have to cancel, then order a new one, then just run this command:

    /usr/local/cpanel/cpkeyclt

    Yes, this means your server will technically not have a license during this period, but that entire process should only take a few minutes.

    1
  • WebJIVE

    When we license from cPanel, does the old free support become priority support or is that still a paid service?

    0
  • cPRex Jurassic Moderator

    There are currently no paid ticket options - all licenseholders receive priority support.

    0
  • 3.14fingers

    I've just tried to submit a technical support ticket only to find out about this issue whereby cPanel will no longer offer me technical support because my licenses are from a thrid party. This is depsite the third party charging me exactly the same price as cpanel.net.

    This is really quite depressing after over fifteen years of excellent service.

    What really annoys me is that I have checked all the emails cPanel sent me and there has been absolutely no attempt to offer any advance warning about this situation.

    Seemingly, and I'm waiting for a follow up on this, WebPros have created a situation where direct support will only be available if we all ditch all those third party cPanel resellers who helped promote their product for so long in the first place.

    I'm sick of bottom liners who only ever concern themselves with profit over service.

     

    1
  • cPRex Jurassic Moderator

    3-14fingers - if your license isn't purchased through cPanel, your license provider/host will be the primary point of contact for support issues.

    0

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