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Don't enable new features by default / Site Quality Monitoring

ffeingol

I try to just offer help here and not rant too much, but today I have to rant ;-)

New features (like Site Quality Monitoring) should NOT be enabled by default when they are installed.  They either need to be installed disabled and let us enable them or be disabled and let us enable them on the new feature showcase (when you log into WHM).

There is a lot that needs to to into a new cPanel feature from a host's point of view.  Assuming we want to offer the feature we have to:

  • Train our staff about the new feature / possible support requests
  • Add information about the new feature to our customer facing knowledge base etc.
  • Announce the new feature to our customer

Typically we would have some lag (days to weeks) between when cPanel releases the feature until we're actually ready to release/support the feature.

Today we spent an hour+ disabling the Site Quality Monitoring feature.  Total waste of my support staffs time.

My 2 cents, but I'll be interested to hear from others.

Comments

23 comments

Date Votes
  • ffeingol

    Metro2 it's a feature, so you can simply add it to the disabled feature list.

    3
  • cPanelPeter cPanel Staff

    Hello, 

    If you need an API to change the setting to disabled, you can  use this:

    whmapi1 update_featurelist featurelist='default' koality=0

    (replace 'default' with the actual feature list name) or to set it to the disabled featurelist, you would use:

    whmapi1 update_featurelist featurelist='disabled' koality=0

     

    2
  • Rodrigo Gomes
    • Edited

    This new feature from cPanel, especially their constant attempt to introduce additional paid elements, is truly frustrating. I've been using cPanel for many years, and I am a very small provider, but these things make me seriously reconsider why I am still here.

    cPanel, if you want to stay in the market, reduce your greed and listen to your community.

    Apologies for the strong comment, but I am genuinely upset with the directions cPanel is taking, starting from the theme changes with the removal of Jupiter, to these "new features that nobody asked for."

    Not to mention the recurring issues with translations.

    2
  • a-hosting

    Even if we disable it in "default" (or any other) feature list, resellers can re-enable it in their own feature list. How to avoid that?

    1
  • ffeingol

    You need to disable them in the "disabled" feature list not the "default" feature list.  If you use the "disabled" feature list then resellers can't override your decisions.

    1
  • Metro2

    ffeingol - thanks for this post. I found this thread because I noticed just this morning that "Site Quality Monitoring Powered by koality" started showing up in my customer's cPanels, and I'm looking for a way to uninstall / remove it completely from my servers. I'm in the middle of trying to do server migrations, and these kind of "surprises" are extremely unwelcome and a total time-suck for small shared hosting operators like me. I am unable to find any references to uninstalling it in the docs - https://docs.cpanel.net/cpanel/metrics/site-quality-monitoring-settings/

    I wonder if it's even possible to completely uninstall it and/or completely disable it globally. 

    0
  • Soporte de

    I totally agree, you should not activate anything and it is really embarrassing how intrusive you are.

    I have over 1000 servers with 1000 different configurations per client, managing this is a hassle.

    You raise prices, lower the quality of support and on top of that you intrude with hidden advertising.

    But you still write to me because the volume of licenses has dropped.

    0
  • cPRex Jurassic Moderator

    I've brought these concerns up to the Support manager as well.

    0
  • ffeingol

    cPRex  This is more of a support issue from "our" end (wasted tech time disabling this).  IMHO, this is more of a product management / design direction issue.

    0
  • cPRex Jurassic Moderator

    Oh for sure, but he's still "the guy" when it comes to any feedback like this :D

    0
  • PenguinInternet

    I'd echo those comments - it's regular that new features are enabled as default when added. Nothing should be automatically added to the default list when introduced - it should be a conscious decision as this defines what we are both offering to customers and also having to support.

    0
  • Unnamed User
    • Edited

    Totally agree with the topic. 
    I don't only need to disable Site Quality Monitoring and Sitejet Builder features by default but have the option to uninstall them from the system.

    Please take an action the soonest possible.

    0
  • cPRex Jurassic Moderator

    There is no way to completely uninstall the tool from the system.  Removing it from the features list effectively keeps it from the cPanel interface, so no one will be able to use it, and as it's not a daemon it will not take up server resources.

    0
  • Metro2

    cPRex - thanks for confirming that it's not using any background resources.

    0
  • Unnamed User

    Thank you for the update! I disabled them both. I wish we could have the option to avoid installing on the system after the update process. 

    As far as i remember Quality Monitoring notification was always there once i logged in on WHM since the time i save it and enabled. 

    0
  • Unnamed User
    • Edited

    Who have the power of WHM? The WHM owners or the resellers? I would disable these by default and Resellers could use them if they wish. No need to avoid that i believe.

    0
  • Unnamed User
    • Edited


    That's funny.
    Why this screen is every since we log in WHM? Should we save all these and get rid of this notification? 
    There could be an area where WHM root users could enable or not all these features and a single (after the update process complete) notification to inform us that  there is a new feature (call whatever) for their consideration. 

    I know about "disabled" feature list already.

    0
  • cPRex Jurassic Moderator

    Yes, if you click the "Save Settings" option that message will no longer appear the next time you log in.

     

    0
  • Unnamed User

    Yes i know however it will be available to all WHM accounts. 

    0
  • neoistone
    • Edited

    yum remove -y cpanel-koality-* #Site Quality

    0
  • cPRex Jurassic Moderator

    neoistone - while that will remove the package temporarily, it will be reinstalled each night by the cPanel update script.

    0
  • splaquet

    this is the part that I find annoying:

    Invalid Feature?! Why is it even running to begin with?! 😕 

    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:37 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:38 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:46 -0400] warn [xml-api] The module “Cpanel::Config::ConfigObj::Driver::DomainsStatistics::META” is missing the spec_version method. It likely needs “use parent qw(Cpanel::Config::ConfigObj::Interface::Config::Version::v1);”. For more information see the COMPATIBILITY section in `perldoc /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Driver.pod`.
    [2024-07-16 16:04:46 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:04:46 -0400] warn [xml-api] Could not get driver 'site-monitor-cpanel'
    [2024-07-16 16:04:46 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:05:19 -0400] warn [xml-api] The module “Cpanel::Config::ConfigObj::Driver::DomainsStatistics::META” is missing the spec_version method. It likely needs “use parent qw(Cpanel::Config::ConfigObj::Interface::Config::Version::v1);”. For more information see the COMPATIBILITY section in `perldoc /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Driver.pod`.
    [2024-07-16 16:05:19 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:05:19 -0400] warn [xml-api] Could not get driver 'site-monitor-cpanel'
    [2024-07-16 16:05:19 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [16-Jul-2024 20:05:58 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 20:06:02 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 20:06:02 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [2024-07-16 16:06:04 -0400] warn [xml-api] The module “Cpanel::Config::ConfigObj::Driver::DomainsStatistics::META” is missing the spec_version method. It likely needs “use parent qw(Cpanel::Config::ConfigObj::Interface::Config::Version::v1);”. For more information see the COMPATIBILITY section in `perldoc /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Driver.pod`.
    [2024-07-16 16:06:06 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:06:06 -0400] warn [xml-api] Could not get driver 'site-monitor-cpanel'
    [2024-07-16 16:06:06 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [16-Jul-2024 16:06:24 America/New_York] PHP Warning:  Undefined variable $array_spamlevel in /usr/local/assp/deluxe/update_email.php on line 5147
    [16-Jul-2024 20:06:25 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 20:07:24 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 20:08:01 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 16:08:09 America/New_York] PHP Warning:  Undefined variable $get_main_domain_account in /usr/local/assp/deluxe/spam_cronjob.php on line 2277
    [16-Jul-2024 20:09:01 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 20:09:01 UTC] PHP Warning:  PHP Startup: Unable to load dynamic library 'ixed.8.3.lin' (tried: /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin: cannot open shared object file: No such file or directory), /usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so (/usr/local/cpanel/3rdparty/php/83/lib/php/extensions/no-debug-non-zts-20230831/ixed.8.3.lin.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    [16-Jul-2024 16:09:29 America/New_York] PHP Warning:  Undefined variable $array_spamlevel in /usr/local/assp/deluxe/update_email.php on line 5147
    ==> cpsrvd 11.120.0.14 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9
    ==> cpsrvd: bound to ports
    [2024-07-16 16:09:57 -0400] info [cpsrvd] version 11.120.0.14 online
    [2024-07-16 16:11:43 -0400] warn [xml-api] The module “Cpanel::Config::ConfigObj::Driver::DomainsStatistics::META” is missing the spec_version method. It likely needs “use parent qw(Cpanel::Config::ConfigObj::Interface::Config::Version::v1);”. For more information see the COMPATIBILITY section in `perldoc /usr/local/cpanel/Cpanel/Config/ConfigObj/Interface/Driver.pod`.
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Could not get driver 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    [2024-07-16 16:11:44 -0400] warn [xml-api] Internal Error: Invalid feature 'site-monitor-cpanel'
    0
  • cPRex Jurassic Moderator

    splaquet - it seems you can edit /var/cpanel/plugins/config.json to remove the entry for "site-monitor-cpanel"

    This actually isn't related to the more recent Site Quality Monitoring tool, as I see entries for "site-monitor-cpanel" going back many years in the product.

    0

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