Email account logged off Roundcube after sending 1-2 mails

CAFMCL

• January 20, 2024 12:29

Hallo,

we have around 500 email on our CPanel account. We have problems with just one of those (tested the others and they work without issues) using Roundcube webmail.

We tested from different zones and PCs.

We are able to send one mail from the webmail, then after the mail has been sent the user gets logged out, so he cannot send another one or navigate the webmail anymore.

If he's "lucky" he can send two mails but then the same happens.

Any hints?

Thanks

• 

  MilesWeb

  • January 21, 2024 12:44

  Hello, CAFMCL,

   

  First, try to fix the permission for the particular mail account by referring below article
  
  https://support.cpanel.net/hc/en-us/articles/360052736334-How-to-Fix-Mailbox-Permissions
  
  

   

  If still not working and you are getting the error same as below, 

  NOT NULL constraint failed: carddav_addressbooks2.last_updated (SQL Query: UPDATE carddav_addressbooks2 SET last_updated=strftime('%s', last_updated)) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 566 (GET /cpsess8719983567/3rdparty/roundcube/index.php?login=1&post_login=48062845321127)

  Then follow the below steps
  
  

  • Rename the file .rcube.db to .rcube.db.bak 
  • Rename .rcube.db. (use the most recent copy first based on timestamp) to .rcube.db

  Run the below command and Share the logs to provide you with the exact resolution
  
  tail ­f /var/cpanel/roundcube/log/errors 

   

   

  0

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