Failed Installation on AWS Lightsail
I'm trying to install a new AWS Lightsail instance with with cPanel automatically installed but it keeps failing.
[2024-01-25 12:41:26 +0000] Staging jupiter theme changes
[2024-01-25 12:41:26 +0000] All files Staged
[2024-01-25 12:41:26 +0000] E Blocker found: Cannot install 11.116.0.10 until needed syste
m packages are installed.
[2024-01-25 12:41:26 +0000] Removing staged files and directories for cpanel
[2024-01-25 12:41:27 +0000] Removing staged files and directories for binaries/linux-c8-
x86_64
[2024-01-25 12:41:27 +0000] Removing staged files and directories for jupiter
[2024-01-25 12:41:27 +0000] E The install encountered an error: Cannot install 11.116.0.10
until needed system packages are installed.
=> Log closed Thu Jan 25 12:41:27 2024
2024-01-25 12:41:28 1238 [1744] (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file.
..
2024-01-25 12:41:28 44 [1744] ( INFO): cPanel is here to help! Our Technical Support tea
m is just a click away at https://support.cpanel.net/ or you can contact Customer Service
via email cs@cpanel.net
2024-01-25 12:41:28 1244 [1744] (FATAL): ESC[1;31mThe installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Any help would be appreciated.
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This usually indicates an issue with yum. Can you try to run "yum update" and install the oustanding packages if any and see if it completes fine? then re-run the installer.
Andrew N. - cPanel Plesk VMWare Certified Professional
Do you need immediate assistance? 20 minutes response time!*
EmergencySupport - Professional Server Management and One-time Services1 -
Thanks Andrew.
I have tried this and still nothing.
I will try again.Last login: Thu Jan 25 14:31:24 2024 from 54.240.194.230
The cPanel & WHM installation failed. Please consult /var/log/cpanel-install.log for detai
ls.You may still follow the manual installation process to complete your server setup:
https://docs.cpanel.net/installation-guide/install/
[ec2-user@3-106-144-175 ~]$ sudo yum update
cPanel Plugins project 3.5 kB/s | 2.9 kB 00:00
Dependencies resolved.
Nothing to do.
Complete!
[ec2-user@3-106-144-175 ~]$0 -
You should run cPanel install as root (without sudo) so first gain root access then execute the installer.
Andrew N. - cPanel Plesk VMWare Certified Professional
Do you need immediate assistance? 20 minutes response time!*
EmergencySupport - Professional Server Management and One-time Services0 -
Am also experiencing same issue, when i deploy instances on AWS Lightsail the cPanel is not sucessfully installed when i try to run the below command i get
[2024-02-01 11:19:52 +0000] E The install encountered an error: Cannot install 11.116.0.11 until needed system packages are installed.
2024-02-01 11:19:52 1238 [15238] (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2024-02-01 11:19:52 44 [15238] ( INFO): cPanel is here to help! Our Technical Support team is just a click away at https://support.cpanel.net/ or you can contact Customer Service via email cs@cpanel.net
2024-02-01 11:19:52 1244 [15238] (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
[ec2-user@ip-172-26-1-136 home]$To install cPanel & WHM on your server, run the following command:
cd /home && curl -o latest -L https://securedownloads.cpanel.net/latest && sh latest0 -
Usually when you get the "Cannot install until needed system packages are installed" error, you can force an update to the operating system itself to resolve the issue. That would be done with "yum update" in CentOS/AlmaLinux or "apt-get update" and "apt-get upgrade" on Ubuntu. If things still aren't working after that, please submit a ticket so we can take a look!
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