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SiteJet Builder issue - Error: The API call failed with error code “500”

Comments

3 comments

  • cPanelPeter cPanel Staff

    Hello, 

    The error seems to point to a network or firewall issue from your server to api.sitehub.io on port 443.

    I can't duplicate this on my test server running the same OS and cPanel version. Can you check if you can connect to api.sitehub.io on port 443 from your server?

     

    nmap -Pn api.sitehub.io -p 443
    Starting Nmap 7.94 ( https://nmap.org ) at 2024-01-29 13:07 CST
    Nmap scan report for api.sitehub.io (88.198.22.168)
    Host is up (0.34s latency).
    Other addresses for api.sitehub.io (not scanned): 136.243.5.208
    rDNS record for 88.198.22.168: balancer1.hosts.page-tech.de

    PORT    STATE SERVICE
    443/tcp open  https

    Nmap done: 1 IP address (1 host up) scanned in 0.63 seconds
    0
  • Matt Kachurak

    Added the 2 IP addresses above:

    88.198.22.168
    136.243.5.208

    Solved the problem - thank you.

    0
  • cPanelPeter cPanel Staff

    Hello, 

    You're very welcome. 

     

    0

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