Urgent: Cpanel Installation failed Issue on Fresh Ubuntu 20.04 LTS Server
I hope this message finds you well. I am currently in the process of setting up my VPS, which runs on a freshly installed Ubuntu 20.04 LTS server. During the installation of cPanel & WHM, I encountered an issue and would greatly appreciate your assistance in resolving it.
To provide context, I executed the following commands:
apt update && apt upgrade
ufw disabled
cd /home && curl -o latest -L https://securedownloads.cpanel.net/latest && sh latest
However, the installation process halted, displaying the following message:
[1831] (FATAL): You can only install cPanel & WHM on a fresh Ubuntu installation of the following versions: 20.04, 22.04
As you can see, my server is running Ubuntu 20.04 LTS, and I've ensured it's a clean installation. I followed the recommended steps, and it seems like there might be an issue with the installation process itself.
I have attached the relevant part of the installation log for your reference:
[
>> sh latest
Verifying archive integrity... All good.
Uncompressing cPanel & WHM Installer......................
____ _
___| _ \ __ _ _ __ ___| |
/ __| |_) / _` | '_ \ / _ \ |
| (__| __/ (_| | | | | __/ |
\___|_| \__,_|_| |_|\___|_|
Installer Version v00151 rd7dbd02180f43e4a431616bf21ae6d8afe2101c8
Installing iproute2 ...
Reading package lists... Done
Building dependency tree
Reading state information... Done
iproute2 is already the newest version (5.5.0-1ubuntu1).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Beginning main installation.
2024-02-01 10:06:25 106 [1831] ( INFO): cPanel & WHM installation started at: Thu Feb 1 10:06:25 2024!
2024-02-01 10:06:25 107 [1831] ( INFO): This installation will require 10-50 minutes, depending on your hardware and network.
2024-02-01 10:06:25 108 [1831] ( INFO): Now is the time to go get another cup of coffee/jolt.
2024-02-01 10:06:25 109 [1831] ( INFO): The install will log to the /var/log/cpanel-install.log file.
2024-02-01 10:06:25 110 [1831] ( INFO):
2024-02-01 10:06:25 111 [1831] ( INFO): Beginning Installation v3...
2024-02-01 10:06:25 98 [1831] (DEBUG): Parsing command line arguments.
2024-02-01 10:06:25 153 [1831] ( INFO): Install type: standard
2024-02-01 10:06:25 347 [1831] ( INFO): Checking RAM now...
2024-02-01 10:06:25 394 [1831] ( INFO): Checking for any control panels...
2024-02-01 10:06:25 54 [1831] ( INFO): Running health checks prior to start.
2024-02-01 10:06:25 417 [1831] ( INFO): Checking for essential system files...
2024-02-01 10:06:25 447 [1831] ( INFO): The installation process will now set up the necessary empty cpanel directories.
2024-02-01 10:06:25 507 [1831] (DEBUG): - ssystem [BEGIN]: chown -R root:root /var/cpanel/activate
2024-02-01 10:06:25 507 [1831] (DEBUG): - ssystem [END]
2024-02-01 10:06:25 508 [1831] (DEBUG): - ssystem [BEGIN]: chmod -R 0700 /var/cpanel/activate
2024-02-01 10:06:25 508 [1831] (DEBUG): - ssystem [END]
2024-02-01 10:06:25 507 [1831] (DEBUG): - ssystem [BEGIN]: chown -R root:root /var/cpanel/activate/features
2024-02-01 10:06:25 507 [1831] (DEBUG): - ssystem [END]
2024-02-01 10:06:25 508 [1831] (DEBUG): - ssystem [BEGIN]: chmod -R 0700 /var/cpanel/activate/features
2024-02-01 10:06:25 508 [1831] (DEBUG): - ssystem [END]
2024-02-01 10:06:25 1303 [1831] (DEBUG): - ssystem [BEGIN]: usermod -g 99 nobody
2024-02-01 10:06:26 1303 [1831] (DEBUG): usermod: no changes
2024-02-01 10:06:26 1303 [1831] (DEBUG): - ssystem [END]
2024-02-01 10:06:26 55 [1831] (DEBUG): - ssystem [BEGIN]: sysctl fs.protected_regular=0
2024-02-01 10:06:26 55 [1831] (DEBUG): fs.protected_regular = 0
2024-02-01 10:06:26 55 [1831] (DEBUG): - ssystem [END]
2024-02-01 10:06:26 44 [1831] ( INFO): cPanel is here to help! Our Technical Support team is just a click away at https://support.cpanel.net/ or you can contact Customer Service via email cs@cpanel.net
2024-02-01 10:06:26 275 [1831] (FATAL): You can only install cPanel & WHM on a fresh Ubuntu installation of the following versions: 20.04, 22.04
]
I kindly request your guidance in resolving this matter. If there are specific steps or configurations that need attention, please provide instructions to ensure a successful installation.
Thank you for your prompt assistance. I look forward to your guidance and resolution.
Best regards,
Sazzad
haxorcollection@gmail.com
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