Is there any way to get email track delivery failed reports in mail message?

vahidmoghadam

• February 01, 2024 06:52

Hello,

I have a VPS with WHM/cPanel and no problem with mail delivery. Still, sometimes I have failures or deferred message reports in cPanel Track Delivery that I have to login to cPanel and check these reports manually.

Is there any way to get these reports by email message automatically? with an API or coding or some script or ...

Thanks

• 

  rbairwell

  • February 01, 2024 10:25

  Deferred emails - believe me, you don't want to get notified automatically of these. Emails can be delayed/deferred because a whole host of reasons (from issues on your server, network issues, issues on the remote server, antispam/greylisting systems etc etc: some issues happening just for a few seconds/ on the initial delivery attempt - others may be for a couple of days if the remote server is undergoing maintenance). The emails will automatically be queued to be resent for a period of time (for example, every 3 hours for 7 days - see Exim's retry configuration for details).

  If the email has failed delivery, you should automatically receive a "bounceback" email - if your server has deemed the email address invalid (i.e. non-registered domain) or the remote server has immediately rejected the email this will be nearly instant: other times, you will have to wait for the retry configuration to "time out" before the failure notification email is sent.

  This email should come from "Mail Delivery System <Mailer-Daemon@[server name]>" usually with a subject of "Mail delivery failed: returning message to sender" with the body describing what happened.

  As to retrieving the data via an API - it is possible - but only by using the deprecated cPanel API 2 system - see https://api.docs.cpanel.net/cpanel-api-2/cpanel-api-2-modules-emailtrack/cpanel-api-2-functions-emailtrack-search .

  Hope it helps!

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