Error: (XID k5yhmj) The domain “abc.com” already exists in the userdata.

Ram Dvpr

• February 16, 2024 16:44

Getting this error while adding a second domain in my cpanel. Anyone kindly help me to fix it.

Error: (XID k5yhmj) The domain “redacted.com” already exists in the userdata.

 

 

 

 

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  Andrew

  • February 16, 2024 18:52

  Do you have a DNS record or a redirect setup for this domain already?

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

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  rbairwell

  • February 16, 2024 21:48

  If you have "root" access to the server, running:

  /scripts/whoowns example.com

  (replacing example.com with your domain name) will show whose account that domain name is registered against.)

  The IP address [REDACTED] your domain name currently resolves to shows a page asking to contact your hosting provided TechSlideITS , however that is not showing up as a being (or having been) a licensed cPanel server (despite it running the cPanel software suite - cPRex how is this possible apart from the *cough* "obvious").

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  cPRex Jurassic Moderator

  • February 19, 2024 13:55

  Ram Dvpr - please don't share personal data like domains or IP addresses in the Community for your own security.

  rbairwell - it could be as simple as the domain being on a dedicated IP address.

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