undef error - Cpanel::Exception::IO::StatError WHM Login
Hello
when i want login to the WHM panel, get this error :
undef error - Cpanel::Exception::IO::StatError/(XID b289ms) The system failed to obtain filesystem information about “/var/cpanel/activate/2023-10.v01.GDPR.CPWHMEULA†because of an error: Permission denied at /usr/local/cpanel/Cpanel/Autodie/CORE/exists.pm line 79. Cpanel::Autodie::_die_err("/var/cpanel/activate/2023-10.v01.GDPR.CPWHMEULA", "") called at /usr/local/cpanel/Cpanel/Autodie/CORE/exists.pm line 48 Cpanel::Autodie::exists("/var/cpanel/activate/2023-10.v01.GDPR.CPWHMEULA") called at /usr/local/cpanel/Cpanel/Config/TouchFileBase.pm line 56 Cpanel::Config::TouchFileBase::is_on("Whostmgr::Setup::EULA::_Filesys") called at /usr/local/cpanel/Whostmgr/Setup/EULA.pm line 43 Whostmgr::Setup::EULA::is_accepted() called at /usr/local/cpanel/Cpanel/Template/Plugin/Whostmgr.pm line 1489 Cpanel::Template::Plugin::Whostmgr::get_initial_setup_status(Cpanel::Template::Plugin::Whostmgr=HASH(0x38b10f8)) called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/_defheader.tmpl line 38 eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/_defheader.tmpl line 38 eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/_defheader.tmpl line 7 Template::Document::__ANON__(Template::Context=HASH(0x33ddd20)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Document.pm line 165 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Document.pm line 163 Template::Document::process(Template::Document=HASH(0x3b0a5c0), Template::Context=HASH(0x33ddd20)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 352 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 322 Template::Context::process(Template::Context=HASH(0x33ddd20), "master_templates/_defheader.tmpl") called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/master.tmpl line 1 eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/master_templates/master.tmpl line 2 Template::Document::__ANON__(Template::Context=HASH(0x33ddd20)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Document.pm line 165 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Document.pm line 163 Template::Document::process(Template::Document=HASH(0x37de648), Template::Context=HASH(0x33ddd20)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 352 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 322 Template::Context::process(Template::Context=HASH(0x33ddd20), "master_templates/master.tmpl", HASH(0x392df18), "localize me!") called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 410 Template::Context::include(Template::Context=HASH(0x33ddd20), "master_templates/master.tmpl", HASH(0x392df18)) called at /usr/local/cpanel/whostmgr/docroot/templates/security/Password/main.tmpl line 97 eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/security/Password/main.tmpl line 7 Template::Document::__ANON__(Template::Context=HASH(0x33ddd20)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Document.pm line 165 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Document.pm line 163 Template::Document::process(Template::Document=HASH(0x39844c8), Template::Context=HASH(0x33ddd20)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 352 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Context.pm line 322 Template::Context::process(Template::Context=HASH(0x33ddd20), Template::Document=HASH(0x39844c8)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Service.pm line 94 eval {...} called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template/Service.pm line 91 Template::Service::process(Template::Service=HASH(0x33dd900), "security/Password/main.tmpl", HASH(0x32c54d0)) called at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/x86_64-linux/Template.pm line 66 Template::process(Template=HASH(0x33dd558), "security/Password/main.tmpl", HASH(0x32c54d0)) called at /usr/local/cpanel/Cpanel/Template.pm line 473 Cpanel::Template::process_template("whostmgr", HASH(0x32c54d0)) called at /usr/local/cpanel/Cpanel/Security/Policy/PasswordAge/UI/HTML.pm line 138 Cpanel::Security::Policy::PasswordAge::UI::HTML::process_appropriate_template("app", "whostmgrd", "file", "main", "data", HASH(0x33a9488)) called at /usr/local/cpanel/Cpanel/Security/Policy/PasswordAge/UI/HTML.pm line 122 Cpanel::Security::Policy::PasswordAge::UI::HTML::process(Cpanel::Security::Policy::PasswordAge::UI::HTML=HASH(0x32c53b0), HASH(0xd3acf0), HASH(0x2d84678), HASH(0x3228338)) called at /usr/local/cpanel/Cpanel/SecurityPolicy.pm line 130 Cpanel::SecurityPolicy::process_violated_policy(Cpanel::Security::Policy::PasswordAge=HASH(0x3152800), HASH(0xd3acf0), HASH(0x2d84678), HASH(0x3228338), Cpanel::Logger=HASH(0x2db2688)) called at base/securitypolicy.cgi.pl line 166 eval {...} called at base/securitypolicy.cgi.pl line 147
upcp and upcp --sync does not working
Thanks
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Hey there! Can you ensure that /var/cpanel is 711 root: root and /var/cpanel/activate is 700 root:root? If this is a reseller account, could you also try updating that user's password to see if that resolves the issue?
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Many thanks i will do these and then tell you what happend
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Thanks its worked for me
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I'm glad that helped!
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