Community Forums seem quite broken at the moment
Using the following Chromium based browsers:
- Google Chrome 122.0.6261.95 (Official Build) (64-bit)
- Vivaldi 6.6.3271.45
- Microsoft Edge 122.0.2365.59 (Official build) (64-bit)
on Windows 10 Version 22H2 (Build 19045.4046)
the "Reply" button does now show when commenting on issues:
errors in the console (this set from Chrome) don't show any obvious reason why:
(I had to manually remove the "display:none" from body>main>div.container>div.post>section.post-comments->form.comment-form>div.comment-container->div.comment-form-controls using the browser developer tools).
Trying to comment using Firefox 123.0 (64-bit) takes me to support.cpanel.net to login. which just sits there with the loading dots:
I've tried disabling all the browsers ad-blocking on the domains - and apart from the Bitwarden password manager extension - Edge and Vivalidi have no plugins/extensions , Firefox only has Bitwarden and "Copy plaintext" extensions. I'm using Google DNS so there should be no additional ad blocking going on...
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Hey there! It does seem there was a widespread issue with the button missing around the time you made this post, but it has since been resolved!
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Sorry, despite closing the browsers and doing a hard-reload (and disabling cache in dev tools), nothing seems to have changed (either for the Chromium ones not showing the comment button or Firefox not allowing login).
I've tried Chrome122.0.6261.95 (Official Build) (64-bit) with all extensions disabled...
I think I've just found the issue:
If you use the Cookiebot cookie consent control to disable Marketing cookies (I usually disable all non-necessary cookies), then the Comment button does appear. If you try and reply with no non-necessary cookies, you will need to first "All all cookies" and then disable all but marketing.
The unable to log in via Firefox issue still exists if that box is ticked (to allow Marketing cookies) - IF you have "Strict" tracking protection enabled via about:preferences#searchResults . You might need to get your front-end staff a bit more paranoid about privacy, tracking and cookies ;)
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I passed that along to the Zendesk team - thanks for the details you found!
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Hey cPRex
lol, a forum full of developers will love this....
This issue is still not resolved.... I agree with the above... the CSS is wrong.... and prevents the Submit button from showing - I guess you had a quiet weekend on the board?
Here is the info : Line 2152 https://p23.zdassets.com/hc/theming_assets/9277979/360002489294/style.css?digest=21254108694039
.comment-form-controls {
display: none;
margin-top:10px; text-align: left;
}If you remove the "display: none" the submit button come back !!
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No update on this bug? I'm beginning to wonder if it's intentional!
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Confirm, still cannot log in with Firefox desktop. Frustrating.
Clearing cookies and allowing various JS sites does not help.
FWIW, leaving cookiebot.com disabled on the Android version of FF still allowed login, so long as zendesk was. allowed. But on desktop (123.03 x64 on Intel Mac), it's just. the dots.
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